Hetty Hazwani

Ambitious and hardworking individual with 10 years of experience in the hospitality industry and expertise in managing people, delivering excellent service and building relationship while working in a team to achieve a common goal.

SINGAPORE AIRLINES PTE. LTD.

Flight Attendant (Full-time), July 2013 - July 2023

• Conduct all regulation cabin checks and duties prior to flight

• Greeting passengers for boarding, assisting them on plane and also during disembarkation

• Provide hospitality and customer service to passengers

• Responding to onboard medical situations

• Trained on basic first-aid, CPR and handling of adult and children choking

• Demonstrate emergency equipment and safety procedures

• Serving of food and beverages throughout the flight duration

• Identify, document and monitor cabin maintenance issues, also constantly report findings to the Pilot-inCommand • Track inventory of aircraft dry stores, non-offload serving equipment as well as emergency equipment

• Interact with passengers and attend to the needs and request of all passengers, prioritising safety in all flights

• Maintaining aircraft cleanliness throughout the flight especially places such as Lavatories and Galleys for hygiene purposes and to achieve customer satisfaction

• Conduct German language announcements for flights to and fro Germany

• Assigned as a translator for German Passengers on all flight routes

REPUBLIC POLYTECHNIC

- Diploma in Pharmaceutical Sciences