Idayu Ismail

Service Bureau Ambassador and Filing Officer at both State Court and Supreme Court of

Singapore.

E-litigation Filing - processing Court related documents for Members of Public. Processing

Claims, Enforcement, Committal, Summons, Originating Applications, Divorce, Probate,

Guardianship, Adoption, Mental Capacity, Power of Attorney filings.

First point of contact for customers. Attend to walk-in enquiries and needs, providing forms and

assisting litigant in person to understand the procedures of their filings and providing extra mile

services. Attained quarterly recognition in excellent customer service through testimonials and

compliments. Implemented the walk-in system and SOP for Ambassador to ensure smooth

transitions of customers. Provide filing, cashiering needs, collecting of cash/card and cheque

payments. In charge of requisition of stationeries at State Court office and generating forms for

filing use. Daily reports and updates, responding to emails and follow ups on urgent or pending

matters. Team player to colleagues and management. Involved in the organizing committee for

company events, providing insights and ideas.

Hardworking customer service personnel bringing many years of experience meeting customer

needs. Skilled at listening to customers, meeting productivity targets and maintaining current

knowledge of company offerings. Offering empathy, reliability and enthusiasm towards satisfying

customers. Qualified years of experience in fast-paced customer service and call-centre

environments, supporting in telecommunication and reservations according to department

needs. Personable and professional under pressure, a team player, independent and mature,

able to multitask well. Customer Service representative bringing top-notch skills in oral and

written communications, active listening and analytical problem-solving skills. Enhances

customer experiences by employing service-oriented behaviours, understanding customer

desires and providing customised solutions to build loyalty and retention.

Diploma in Retail Management from NATC institute , Certificate in Business Studies Accounting from ITE