Jasper Cruz

PROFESSIONAL SUMMARY
I am a dedicated and versatile Medical Technologist and Drug Testing Analyst with
over 8 years of hands-on experience at St. Isabel Polyclinic and Laboratory, where I
advanced from a Medical Technician/Assistant to a Registered Medical Technologist,
Phlebotomist, Drug Testing Analyst, and eventually Manager. My role extended
beyond technical expertise, as I was entrusted with independent management of the
laboratory during the owner’s absence, demonstrating my leadership capabilities and
commitment to operational excellence.
In addition to my clinical experience, I served as a Part-time Professor at ICCT Colleges
Foundation, Inc., where I taught courses such as English, Parasitology, Special
Subjects, Laboratory Management, and Pharmacology. I took pride in delivering
comprehensive lectures, managing student assessments, and fostering a practical
understanding of laboratory practices among freshman and sophomore students.
My professional journey is also complemented by my customer service background at
SITEL Philippines Corporation and SYKES Marketing Services, which equipped me with
exceptional communication and problem-solving skills. My experience spans
administrative functions, social media management, and customer interaction,
making me a well-rounded candidate for roles requiring a blend of technical and
interpersonal abilities.
I am currently seeking a long-term, full-time career opportunity in Singapore, where I
can contribute my diverse skill set, continuous learning, and dedication to building a
promising future for my family.

**Professional Experience**

**St. Isabel Polyclinic and Laboratory** | *Sept 2015 – May 2024*  
*Roles: Registered Medical Technologist, Manager, Phlebotomist, Drug Testing Analyst, Social Media Manager*  
- Managed lab operations, maintenance, inventory, and compliance.  
- Led operations during the owner’s absence and handled customer service, phlebotomy, and administrative tasks.  
- Oversaw quality assurance, purchasing, and accreditation.

**ICCT Colleges Foundation, Inc.** | *Sept 2017 – Oct 2018*  
*Part-time Professor*  
- Taught Medical Technology courses, facilitated labs, and assessed student performance.

**SITEL Philippines Corporation & SYKES Marketing Services** | *2005 – 2009*  
*Customer Service Representative*  
- Handled customer inquiries, billing, technical support, and escalations.

**Sta. Lucia Health Care Centre** | *2004 – 2005*  
*Marketing Assistant and Cashier*  
- Supported marketing efforts, managed transactions, and maintained records.

EDUCATION
ICCT Colleges Foundation, Incorporated
2011 to 2014
Bachelor of Science in Medical Technology
o Recognized for leadership and outstanding internship.
o Active member of The Philippine Association of Medical Technologists since 2015.
o Professional Regulation Commission September 28, 2015