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I'm Jean Panlilio currently working as a Senior Product Specialist in one of the largest consumer electronics, it and furniture retailer in Singapore for 7 years.
Bachelor of Science in Business Administration Major In Marketing
University of the East Manila Philippines
17+ years’ experience in retail environment. Accomplished operation sales targets with a successful track record for a large chain of retail malls.
Assist in managing Furniture department inventory and replenishment of stocks keep updated on the new range of products and assist in arranging display in the showroom.
- Responsible in delivering excellent customer service to customers, offering professional advice as well as to manage in-store display and housekeeping at all times
- Ensures that assigned sales target is met through efficient handling of day to day sales
- Develops a comprehensive and up-to-date knowledge of products and services that the company is offering to customers
- Handles customer enquiries, feedback, complains and provides professional advice on products and services offering a total solution to customer
- Maintain high engagement level with customers ensure quality standards for customer service.
- Respond to and resolve customer complaints and comments on a timely basis
- Responsible for stocks accuracy and carry out morning stock check on high value products.
- Home Club membership sign ups
- Sell add on services – Instant replacement/Warranty etc
- Daily cashiering and credit flexi plans collections
- Preparation on daily goods transfer for warehouse daily collection
Assist and help daily in other department IT/Electrical