Jose Rolando Eugenio

I have been working as Desktop Support Engineer for one & a half year supporting Client’s IT infrastructures, end-user computing, and manning the IT Solution Center. I am always ready to continue improving myself and eager to look forward to perform technical support functions.

14 Nov 2022 – Up to Present    
SPW Enterprise IT Pte Ltd  - Deployed to Shun Li Industrial Park Office
Computer (ITAD) Technician

• Testing of IT Equipment such as Desktop PCs, Laptops, Servers, Display Monitors, etc.
• Auditing of equipment and entry of asset number, serial number, brand name/model, RAM capacity, drive size/type/capacity, CPU, GPU, and status to our excel asset recording in Shared Drive.
• Tracking of inventory and part numbers of IT equipment.
• Removing servers and network equipment from server racks.
• Data wipe and/or data destruction (degaussing) of hard drives and media storage.
• Other technical tasks as required by my immediate superior.

11 Apr 2022 – 21 Oct 2022    
Getronics Solutions Singapore Pte Ltd  - Deployed to Client HCL Technologies – ExxonMobil
Desktop Support Engineer

• Provide IT support onsite to user’s location and to those walk-in end users at IT Solution Center.
• Set-up and install new computing hardware and software;  setting up accounts for new user.
• Installing and configuring computer hardware, software, systems, and applications.
• Create and handle service request and incident tickets using the ServiceNow platform.
• Perform PC inventory, and conduct survey tasks on equipment use for Zoom communications.
• Deployment of Laptop and Desktop PCs to newly hire users, creating temporary password for user to login with his/her LAN ID, then afterwards create his/her own permanent password.
• Imaging of all asset laptops and desktops using Windows 10 20H2 USB GME Master Image.
• Perform unlocking user’s account and unblocking Smart card using my D2 Account.
• Attend to user’s laptop BitLocker Recovery blue screen issues, recovering BitLocker recovery 48-digit password from Active Directory.

Reason for leaving:  Work status on Client’s ExxonMobil project has  ended.

15 Feb 2021 – 30 Mar 2022    
U3 Infotech Pte Ltd  - Deployed to Client CTC Global Pte Ltd – NUH Project
Desktop Support Engineer

• Provide IT technical onsite support to end user problems/issues which includes identification, diagnosis, rectification and escalation.
• Printer deployment and maintenance.
• Perform installation, de-installation, configuration, technical supports, troubleshooting and resolution to the end users.
• Perform receiving and collection of new laptops, desktops, and printers at Receiving Bays.
• Mass Cloning of newly ordered PCs (Laptop and Desktop computers/ Dell and Lenovo models) using Microsoft Deployment Toolkit (MDT) latest version. 
• Install Microsoft Office and other security softwares such as SecureDoc, BitLocker, Symantec Endpoint Protection, Skype for Business, BIOS firmware upgrade to newest version.
• Updating BIOS firmware to the latest version for Dell Computers (Laptop and Desktop).
• Escalating issues to the client Program Management.
• Assist in survey and inventory check of desktop and laptop workstations, including printers from user’s designated locations (offices, front desks, and wards).
• Train intern on cloning, preparing, labelling of new laptop and desktop PCs, including renaming or updating Hostnames and join-domain to Active Directory.

Reason for leaving:  Contract finished and seek further career growth and development.

Aug 2020 – Feb 2021 
Lithan Hall Academy Pte Ltd
Advanced Certificate in InfoComm Technology (Infrastructure)

Sep 2000 – Sep 2001 
ICS Distance Learning International (Philippines)
Diploma in Personal Computer Repair 

June 1979 – Apr 1983

PATS School of Aeronautics

B.S. in Aeronautical Engineering