Jovy Ang

Content moderator ( Social Media Platform)

Trust and Safety Associate (Vietnamese Language Specialist)

Accenture · Full-time

Jul 2022 - Present 

( Project: Social Media Platform)

Monitor and resolve queues, tickets, and content reviews promptly
Achieve high-quality, productive, and attendance metrics
Solve complex issues related to Monetization Integrity while adhering to policies and guidelines
Act as a customer advocate and provide efficient service, escalating issues as necessary
Stay up-to-date on client policies and procedures, and adhere to defined protocols
Process Trust & Safety-related jobs/cases and provide workflow support
Collaborate with team members and cross functional teams to achieve shared goals and objectives.( Project: Social Media Platform) Monitor and resolve queues, tickets, and content reviews promptly Achieve high-quality, productive, and attendance metrics Solve complex issues related to Monetization Integrity while adhering to policies and guidelines Act as a customer advocate and provide efficient service, escalating issues as necessary Stay up-to-date on client policies and procedures, and adhere to defined protocols Process Trust & Safety-related jobs/cases and provide workflow support Collaborate with team members and cross functional teams to achieve shared goals and objectives.

Queen Margaret University

Master's degree, Hospitality Administration/Management

Jul 2014 - Jul 2015

National Economics University (NEU) Vietnam

Bachelor's degree, Business Administration and Management

Aug 2010 - Apr 2014