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Joy Tan

Joy Tan

Customer Success Executive

Sales

Singapore

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About Joy Tan:

I enjoy building relationships with clients and find fulfilment in allowing my clients to derive value from the product that they are using. 

Experience

  • Successfully managed a large number of accounts, maintaining high levels of customer engagement and satisfaction.
  • Responsible for leading the client onboarding process, from initial contact to full implementation.
  • Proactively identifying and resolving client issues, providing outstanding customer service and building a strong rapport with clients.
  • Translating customer feedback and pain points into product development and issue resolution.
  • Proactively reaching out to clients to minimize churn risk, resulting in over 80% customer usage.

Education

Bachelors of Science (Hons) at Nanyang Technological University

Year 2018 to 2022

GPA: 4.2/5

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