Joy Tan
Sales
About Joy Tan:
I enjoy building relationships with clients and find fulfilment in allowing my clients to derive value from the product that they are using.
Experience
- Successfully managed a large number of accounts, maintaining high levels of customer engagement and satisfaction.
- Responsible for leading the client onboarding process, from initial contact to full implementation.
- Proactively identifying and resolving client issues, providing outstanding customer service and building a strong rapport with clients.
- Translating customer feedback and pain points into product development and issue resolution.
- Proactively reaching out to clients to minimize churn risk, resulting in over 80% customer usage.
Education
Bachelors of Science (Hons) at Nanyang Technological University
Year 2018 to 2022
GPA: 4.2/5
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