Josh Wills

A dedicated hospitality professional with extensive experience in guest services, fine dining management, and upselling. Skilled in VIP service, complaint resolution, and enhancing guest experiences, with a proven track record of exceeding revenue targets, including achieving over $120,000 in monthly room upsells. Proficient in Opera System, multilingual communication, and team leadership, ensuring seamless operations and memorable stays.

I am a seasoned hospitality professional with extensive experience in guest services, fine dining management, and upselling. Currently, I serve as a Guest Experience Specialist at Resorts World Sentosa, Singapore, since November 2022, where I manage daily operations, VIP services, room controls, and guest complains. Previously, I worked at Soe San Myanmar Cuisine Restaurant from January 2017 to August 2022 as a Manager, Supervisor, and Captain, leading a team of over 30 staff, managing schedules, controlling costs, and implementing marketing strategies to enhance operations. With a strong background in team leadership, multilingual communication, and 7-star butler training, I consistently deliver operational excellence and outstanding customer experiences.

I hold multiple diplomas in Hotel Management, Graphic Design, AutoCAD, Software Engineering, and Webpage Programming, showcasing a well-rounded academic foundation. My Hotel Management Diploma provided me with in-depth knowledge of hospitality operations, guest services, and revenue management, while my certifications in Graphic Design and Webpage Programming enhanced my creativity and technical proficiency in visual communication and digital solutions. Additionally, my AutoCAD and Software Engineering diplomas equipped me with skills in technical design, problem-solving, and system development, further diversifying my expertise. These qualifications, obtained from recognized institutions, have played a pivotal role in shaping my ability to excel in both technical and service-oriented roles.