Jyothi Srinath

I am a resourceful professional with experience (8+) in office administration, customer service coordination and management.  I am fully committed to learning the new skills & ready to put in extra effort to help meet the organizational skills.

Adiant Engineering Pvt Ltd : Sales coordinator cum Admin (April  2023 – Present)
    Job Responsibilities:  

• Processing of Purchase Orders, Delivery order, and invoice.
• Respond promptly to client emails & messages
• Assisting Engineers in Cable Scheduling, I/O Allocation List, Engineering Flow Diagram, Project documentation  etc..
• Updating of accounts
• Provide general office administration support such as filing, scanning of documents, stock list update, Data entry                  Assist in maintaining office supplies inventory.

HighQ Education Centre : Admin Executive (Feb 2020 – Mar 2023)
  Job Responsibilities :

• Manage the daily operation of the centre which  includes walk-ins visitors, replying to all customer Text messages, telephone enquires. 
• Provide administrative & Operational Support for all student matters including course enrolment, scheduling of lessons, organizing online lessons, allocation of class room, Scheduling replacement lessons. Marking up of students attendance, Handling feedback, Editing & Compiling worksheets,payroll to all cleaners
• Sending Invoices for payments, Follow-up with parents for payments, update the system entries.
• Marking of Assessment papers / Diagnostic Test / SAT Practice Papers and enter results accurately in the system.
• Responsible for all correspondences like filing, scanning, photocopying, documentation and recording, 
• Assist in marketing the centre in social media .
• Assist in maintaining office supplies inventory.

Singapore Telecommunications Limited ( SingTel), Singapore, as Customer Service Officer TEC2 (Operations & Support - Technical-2 OST2) –August 2014 to April 2019.

         Job responsibility involved are:

• Creation and conclusion  of Trouble Tickets and the fault reporting for Direct Exchange Line (DEL), Direct Inward Dialing (DID), ISDN lines, International Toll Free Service (ITFS), Pay phones, Emergency Call Routing Services (ECRS) from local and overseas customers.
• Customer co-ordination for the reported faults, liaise with the field technical team for the fault resolution, follow-ups and escalations. 
• Work with first level customer service team for the escalations, Hand-over of the cases to the next shift and take-over of the cases from the previous shifts. 
• Customer appointment for field technical team, handling of mailbox and e-mailbox  password reset requests.
• Police Requests for the tracking of the numbers, Hotline requests, Call screening for DEL, Mobile and HI-card subscribers
• Activation and De-activation of RODS requests handling including the customized RODS. 
• Reset of Voice/Web Portal password for Iphonenet Numbers.
• Night shift activation and stand by co-ordination jobs for the DEL and Analog Leased Line Circuits (ALLC). 
  
  Achievements :  Received Top Adherence and Service Champion certificates in Singtel for couple of months in year 2017 – 2018

 Infinite Technology Solutions Pte Ltd,Singapore, as Sales Administrator - March 2013 to August 2014.

       Job responsibilities:

• Replying to customer enquires, Update customer records, Organise deliveries, Delivery orders, co-ordinate sales activities for various jobs. 
• General Administrator jobs,  packing list creation,  sales presentation, stock maintenance and co-ordination and other Ad-hoc jobs. 

 Kinetics Process System Pte Ltd,Singapore, as IT Trainee – Contract Job during April 2006– August 2006.

The job responsibility involved are

            To assist the development in MS Access database with Visual Basic frontend to handle time sheets for all the employees according to the various project code, task code and expenditure codes.

Master of Science in Mathematics, University of Mysore, India Year 2002 - 2004
Bachelor of Science in Computer Science, Bangalore University, India. Year 1997 – 2000.