Karem Christian Erco

Customer service specialist with a proven track record in optimizing processes, handling mail, generating sales reports,
managing customer relations, and providing administrative and office support in a B2B environment. Skilled in
Microsoft Office, customer relationship management, and quality control analysis. Adept at negotiating contracts and
providing administrative and office support.

Customer Service Specialist, Agoda
Agoda • Budapest
04/2022 - Present
Listened to customers, handled concerns, and escalated major issues to supervisor.
Resolved concerns to help with retention and drive sales.
Analyzed customer service trends and provided feedback to management.
Trained team members on best practices and protocols.
Utilized customer service software to manage interactions and track customer satisfaction

Production Operative
Toyota • Derby, England
10/2020 - 05/2021
Supported machine operators in setup and operation of production equipment.
Calibrated machines to maintain required productivity levels and adherence to quality standards.
Collaborated with other departments to optimize production workflows.
Used problem-solving and issue-resolution skills to promptly address production problems.
Inspected products and machines to maintain quality and efficiency.

Cabin Crew Member
Ryanair • Birmingham, England
02/2017 - 12/2018
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth
operations.
Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
Ensured safety and comfort of customers onboard aircraft.
Resolved passenger conflicts and medical emergencies during flights.
Followed company regulations and rules to promote safe environment for travelers and employees.

Diploma in Mathematics 

Private pilot and airline transport pilot holder