Kaung Htet

Experienced Level 1 IT Support professional with 9 years of troubleshooting expertise. Proven track record in hardware, software, networking, operating systems, some CCTV systems and office applications. Seeking career opportunities for continued growth and impact.

July 2020 – Nov 2023             -                       IT Support Executive

Yangon, Myanmar                                          ZEN Research Myanmar (Head Office)

• Provided technical support, such as configuration, installation and troubleshooting of computer hardware and software.
• Supported end-user computing, desktop software, and participated in testing new hardware/software. 
• Assisted in project implementation and supported the cybersecurity management committee.
• Managed on-premise and cloud network infrastructure, including installation and troubleshooting. 
• Installed, configured, and tested networks, servers, printers, NAS, and other infrastructure.
• Procured and managed company IT assets, handling any assigned tasks

March 2013 – June 2020                    -                       Senior Service Technician

Yangon, Myanmar                                                      KM Computer & CCTV Net Solution

• Provided and desktop support, including troubleshooting, configuration, and Windows/software laptop installations. 
• Conducted hardware repairs by disassembling and replacing components like motherboard, CPU, RAM, etc.
• Assisted in virus removal through malware scanning and resolved technical issues in LANs, WANs, and other systems.
• Took ownership of support calls, ensuring prompt resolution and keeping customers informed of progress.
• Successfully addressed 15+ customer issues daily with an 85% success rate.

Level 5 Diploma In Computing 

University Of Greenwich (NCC-UK)

2018-2020