Kelvin Kam

Name:                   Kam Wei Khen (Kelvin)

Gender:                Male                                                                                          

Marital Status:  Single                                

Nationality:       Malaysian Citizen

Race:                    Chinese           

State:                    Johor

Possess driving license: Singapore Class2B and Class3C driving license

Company:   Systemsquad Pte Ltd Singapore

Period:        Nov-2022-  

Job Duties/ Job Responsibilities:

Position:     IT Engineer

•Running All IT project

 •Data integrity and backup

 •Office 365 Setup and administration

 •User Account Administration

 •Basic Install, configure, server & Mounting switch, server,KVM

• Hardware and software support, installation, configuration and upgrade

• Desktop & Laptop printers troubleshooting

• Create and configure end user email account & Active Directory,

• Troubleshoot, diagnose and resolve basic network problems       

• Troubleshoot office software. Issues

• Procurement and setup and configuration of new IT equipment              

Company: Sakal   Pte Ltd

Period:        Jan 2022- Oct 2022

Position:     IT Engineer.

• Level 1 and 2 Support and Troubleshooting and diagnose a broad range of IT related issue

• Handle Manage Services customer

• Handle active directory

• Maintain computer hardware and system configuration.

• Troubleshoot office software. Issues

• Repairing and replacing equipment as necessary

• Setting up accounts for new users

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners

• Manages IT Asset and software licensing inventory

 • Active Directory (e.g. user password reset, enable/disable and assign users to AD groups)

RFL: End of Short-term Contract

Company:  RJ CROCKER Consultants Pte Ltd

Period:        Oct 2020 –Dec 2021

Position:   Technical Support cum Site Office Admin

• Involve in Data Entry and administrative recordings

• Involve in setting up of workstations and IT equipment

• Involve in the IT troubleshooting at site office & HQ Office

• Involve in the overall IT maintenance of site office and HQ Office

• Involve in keeping proper inventory records

• Involve in the procurement of IT products and services

• Provides administrative and paperwork support at project sites office & HQ 

•To follow up on the progress of all outstanding issues until closure

•To perform other IT related duties when assigned by the management

 •   Basic support on iPhone/ Android phones

Company:  Mossad services Pte Ltd Singapore

Period:        March 2019 - Sep 2020

Position:   Backfill IT Desktop Support Engineer

•Desktop Management support

•Hardware Repair Management includes liaising with external vendors for support

•PC/Notebook Installation, Setup, Troubleshooting & Application Updating Services

•Resolving any issues related to our infrastructure, both internally hosted and cloud-based. This includes things like: e-mail, printers, wired and wireless networks, and VPN

•Trouble-shooting and problem resolution

• Clone, reimage or installation of Windows OS

•Moving PCs and Devices within same premises

• RFL: Contract End

Company:  NCS Pte Ltd Singapore

Period:        Aug 2014 – 31 Jan 2019

Job Duties/ Job Responsibilities 

Position:   Desktop Support Engineer

• Software and Hardware support for end-user systems, Windows OS, applications • Install and configure new IT equipment patching

• Attend to end user premises to solve computer & peripheral related problem.

• Resolve incidents with printers’ copiers and scanners

• Handle PCs, Notebooks Peripherals and printers Faults

• Handle Email Support and Update KB with solution provided

• Virtual Private Network (VPN)and SecureAge, Cisco AnyConnect

• Resolve Network Issues, LAN & wireless issue

• Handle software Troubleshooting of standard office applications

• Works with vendor support contacts to resolve technical issues within the desktop environment

• End user data migration and deployment new laptops to end user

 •Tech refresh support

• RFL: Contract End

Company: Dimensions International College Pte Ltd Singapore

Period:      Oct 2010/30 July 2014

Job Duties/ Job Responsibilities:

Position:    IT Support 

• Troubleshoot Pcs, laptops, monitor printer and scanners

• Install and maintain all office Laptops, pcs and troubleshoot the breakdowns.

• Troubleshooting hardware, Software Issues. and replacement of hardware parts

• Install and maintain all internet and intranet networks, 

• Liaise with hardware and software suppliers for quotations and installation

• Fault diagnosis and resolution of software and system errors on the desktop

• Fault diagnosis of desktop hardware and coordination of repairs and replacements

• Support lecturers on the audio / video system /Printer / Scanner / Projector

• Respond to requests for computer assistance from staffs experiencing problems    with hardware, software, networking

• Create and configure end user email account

• RFL: Company is cutting Cost Retrenchment

2000-2002 Taiwan Feng chia University

Diploma in computer science

1995-1997 Singapore Inspiration Design College

(Wigan& Leigh College) Diploma in interior design