

Kiam Choon Low
Technology / Internet
About Kiam Choon Low:
I am a Certified Project Manager with over 20 years of experience in the Telecom and IT industry across the Asia Pacific region. My expertise spans various roles, including network technology, service delivery, and project management. Throughout my career, I worked and collaborated with renowned global leaders in communication and network technology, such as AT&T, Nokia, Ericsson, and Singtel. Coupled with my certification in ITIL 4 Service Management enables me to drive successful projects and deliver exceptional results.
Credentials and Expertise:
- I hold a Master of Science (MSc) in Management of Technology from the National University of Singapore.
- I am a certified Project Management Professional (PMP) from PMI and a certified ITIL4 Service Management Professional from PeopleCert.
Key Achievements:
- In my current role, I lead and service Singtel, Singapore’s largest telecom operator. I manage diverse domains, including BSS, OSS, CS Core, PS Core, Cloud, 5G, ICT, and multi-vendor solution systems integration.
- Notable accomplishments include:
- Successfully leading and delivering projects such as the virtualization of Singtel’s PS Core and CS Core.
- Deploying Singtel’s 4G Testbed for DSO.
- Developing Singtel’s BSS Prepaid IN Solution.
Skills and Competencies:
- I excel in risk assessment and mitigation, financial management, business development, and delivery scope management.
- My ability to work with diverse and virtual teams allows me to effectively engage and manage customer expectations and feedback.
Mission and Vision:
- My mission is to turn project activities into business opportunities that benefit both the company and our clients.
- I am committed to maintaining long-term and sustainable business relationships.
Confidence and Commitment:
- I am confident in my ability to undertake the advertised role in your organization.
- I would greatly appreciate the opportunity to contribute my regional experiences to your team.
Experience
Ericsson Singapore Pte Ltd (May 2014 – Dec 2023)
Designation: Senior/Experienced Customer Project Manager
Business Unit: Digital Service Group (DGS)
The primary role for this position is to engage and service Singtel account. Main Singtel counterparts are BSS, OSS, PS and CS Core and 5G Core team. I collaborate closely with these teams to ensure seamless communication and effective service delivery.
Roles & Responsibility:
- Spearheaded and oversaw the Singtel Business Support System (BSS) Prepaid IN Solution Projects in Singapore (May 2014 – June 2018).
- Strategized and developed roadmaps for Singtel’s Prepaid solutions, aligning with the company’s Service Strategy (May 2014 - June 2018).
- Directed the management of Singtel ICT, Circuit Switch Core (CS Core), Packet Switch Core (PS Core) Software upgrades, and Feature Enhancement Projects (June - December 2018).
- Led the virtualization (NFVI) of Singtel’s Native PS Core / CS Core Nodes, including network security testing and live traffic migration (December 2019 & January 2023).
- Executed the deployment of Singapore DSO (Defence Science Organization) 4G Test Bed hardware and software upgrades, facilitating Competence Transfer to DSO engineers (June- November 2018).
- Orchestrated the deployment and management of Singtel’s 5G PS (Packet Switch) Core Trial Network in anticipation of the commercial launch (April 2019).
- Guided the deployment of Singtel IP Works (DNS) Virtualization (NFVI) program and managed its execution (May 2019 - June 2021).
- Successfully administered Singtel SON SW upgrade and Network Optimization projects (October 2019 - April 2020).
- Conducted the deployment and management of Singtel Security Radius Expansion, Disaster Recovery, and HW/SW Upgrade projects (August 2019 & March 2023).
- Took charge of deploying 5G Core virtualization (NFVI) projects, including vHLR & vAAA components (2022/2023).
- Coordinated, organized, and prioritized service launches with key Singtel stakeholders to achieve organizational performance KPIs.
- Reported to Ericsson stakeholders on all project/change request Profit and Loss (P/L) accountability.
- Forecasted Net Sales intake for the Singtel ICT, BSS, OSS, CS Core, PS Core, and Virtualization (NFVI) domains.
- Identified resources and planned for skill alignment in Project Resourcing.
- Supported sales consultants by promoting and driving sales initiatives from conception through to Service Delivery and Commercial launch.
- Reviewed and approved service proposals, costings, and estimates for projects and additional sales.
- Negotiated commercial terms with third-party vendors pre-closure and managed delivery during implementation.
AIRCOM International Pte Ltd (July 2013 – May 2014)
Designation: Service Delivery Director
Business Unit: Service Consulting
In this role, I held management responsibilities for overseeing project managers, engineers, and third-party partners within the region. As the Service Director, I actively engaged with customers to ensure their satisfaction and gather valuable feedback.
Roles & Responsibility:
- Leadership in Service Delivery:
- Led and managed a 50-member Service Delivery team comprising Project Managers, Delivery Managers, Consultants, and Engineers across APAC (Singapore, India, Philippines).
- Supported planning, optimization, and roll-out initiatives for client 3G/LTE networks.
- Remote Software Engineering Supervision:
- Supervised a team of 30 software engineers remotely in India, ensuring efficient off-site optimization and model-tuning activities.
- Profit and Loss Oversight:
- Managed APAC Delivery Projects’ Profit and Loss (P&L), ensuring timely project delivery.
- Conducted weekly/monthly management reviews and reported to HQ.
- Customer Engagement and Pre-Sales Support:
- Engaged with customers to manage expectations and obtain feedback for continuous improvement of service delivery processes and standards.
- Proactively identified potential pre-sales opportunities for the commercial team.
- Consultative Guidance and Knowledge Transfer:
- Provided management and consultative advice to both internal and external stakeholders.
- Project Delivery Scope:
- Conducted audit and troubleshooting of RAN RF & Transmission network degradation, recommending optimization initiatives for client networks.
- Budgeted and managed third-party Drive Test activities to assess network KPIs affecting subscriber experience (QoS, QoE) and implemented optimization plans.
- Performed collecting, analysis, and post-processing of drive test files, designing reporting and post-processing templates for extraction and analysis.
- Designed and delivered Carrier Class RF networks using network planning and propagation tools (e.g., Asset).
- Optimized multi-carrier Carrier Class RF networks through automatic cell planning features and tools (e.g., Capesso).
- Geographical Customers: -
- Nokia Siemens Network in Philippines (end-customer Smart)
- Huawei in Hong Kong, Thailand, and Singapore (GB, TOT, WiMax)
- TATA Consulting in Indonesia (Smarten)
- ZTE in India
- Ncell in Nepal\
Nokia Pte Ltd (Feb 2000 – July 2013)
Designation: Regional Project Manager
Business Unit: Consulting and System Integration (CSI)
This position holds a significant APAC regional responsibility for overseeing critical customer projects at the regional level. My key tasks include providing regular progress updates and reporting on key performance indicators (KPIs) to both the local account team and the regional headquarters management team.
- Solution Delivery and Project Management:
- Spearheaded the management, development, implementation, and delivery of Consulting and Integration solutions and projects tailored to meet customer requirements.
- Financial Oversight and Process Enhancement:
- Held responsibility for Profit & Loss (P&L) and financial planning.
- Managed customer improvement initiatives, provided presale support, and contributed to process and tools development.
- Resource Planning and Revenue Forecasting:
- Strategically planned resource allocation and forecasted revenue based on project and sales revenue streams.
- Leadership in Telecom Projects:
- Led critical projects involving Nokia’s 3G Charging and Billing System (CBS) for major Telecom Operators (AIS, DTAC, Smart) across the Asia Pacific Region.
- Singapore M-Commerce Stakeholder Management:
- Successfully managed an m-commerce project funded by IDA, collaborating with stakeholders from Development Bank of Singapore (DBS), Network for Electronic Transfer (S) Pte Ltd (NETS), and Nokia Pet Ltd.
- Malaysia Turnkey Project Achievement:
- Based in Malaysia, led a team of 20 in pre- and post-sales pricing proposal preparation and the implementation of Value-Added Services (VAS) for 3G networks.
- Secured a full 3G turnkey project with Malaysia Telekom / Celcom in 2004/2005.
- Indonesia Green-Field Operator Project:
- Stationed in Jakarta, led a team of 30 to deliver a full turn-key project for a green-field operator in Indonesia.
- Managed the HCPT customer portal solution, integrating TM’s billing system and Siemens Core network.
- The portal solution included features such as HCPT Purchase Products & Services, Subscriber Self Care, Content Management System (CMS), IVR, Video streaming, and OTA for SIM and mobile devices.
- Japanese Market Penetration:
- Based in Japan, led a team of 20 to establish a Virtual Network Operator (NVNO).
- Conceptualized, sourced, and delivered solutions aimed at penetrating the Japanese market through unconventional approaches, targeting diverse customer segments (2008/2009).
- VAS Improvement Program in Indonesia:
- Stationed in Jakarta, served as the Program Manager for the VAS Improvement Program at HCPT Indonesia in 2010.
- Identified and addressed problematic areas within managed service operations, resulting in improved operation KPIs and customer satisfaction. These areas were subsequently transformed into business opportunities for NSN.
- Regional Project Management for DiGi Intelligent Network (BSS IN):
- Based in Malaysia, held the position of Regional Project Manager for DiGi Intelligent Network (BSS IN) for 2 years (2011-2012).
- Translated customer business marketing campaigns into technical and functional requirements for development.
- Led project deployment, costing, financial reporting, and escalation.
- Customers and Travelled Countries: -
- Smart / Globe in the Philippines (1.5 years)
- DTAC in Thailand (1 year)
- StarHub / M1 in Singapore
- Time Wireless / TM / Celcom in Malaysia (1.25 years)
- Optus in Australia (0.5 years)
- Hutchinson, NWPC and C&W Hong Kong Telecom in Hong Kong (0.3 years)
- BSNL in India (accumulative 0.3 years)
- HCPT, Indonesia (accumulative 2 years)
- DCM, Softbank, Vertu, Japan (1 year)
- Celcom, DiG in Malaysia (accumulative 2 years)
AT&T Singapore Pte Ltd (Dec 1996- Feb 2000)
Designation : Project Manager
Division : Managed Network Solutions (MNS) Division
As a Project Manager within the Managed Network Solutions (MNS) division at AT&T Singapore Pte Ltd., I oversee critical aspects of project execution, network implementation, and provisioning planning for Wide Area Network (WAN) projects across the Asia Pacific Region. My responsibilities extend beyond regional boundaries, encompassing pre-sale preparation and offer management for WAN network solutions.
Key Responsibilities:
- Project Leadership: I lead and manage cross-functional project teams, comprising both AT&T personnel and equipment vendors, ensuring successful project delivery from inception to completion.
- Recent Achievement: My most recent accomplishment involved implementing the Citicorp Global Data Network across 153 project sites in the Asia Pacific region.
- Financial Control: During the initial stages of the Citicorp project, I served as the regional project financial controller. In this role, I meticulously allocated and controlled third-party vendor expenses and managed a team of approximately 20 members.
- Project Scheduling: As the regional project scheduler, I meticulously crafted the Asia Pacific master migration plan. Leveraging the PS7 project scheduler and Lotus Notes via Internet access, I closely tracked and monitored project milestones for both AT&T and Citicorp customers worldwide.
- Implementation Management: In the implementation phase, I assumed the role of a project implementation manager. My responsibilities included equipment procurement, design review, site implementation, and network commissioning. The entire project spanned 12 months, from initial design to the successful commissioning of all 153 Citicorp project sites.
- Additional Roles: I actively contributed to pre-sale proposals and offer management for Hindustan Lever in India, focusing on satellite/VSAT WAN network solutions in Central Asia and the Middle East.
- Diverse Clientele: My work has impacted clients such as Owens Corning, 3M, Imation, General Electric, Whirlpool, Citibank, and the Canadian Imperial Bank of Commerce (CIBC).
- Geographic Coverage: My responsibilities extend across Singapore, Australia, Malaysia, Thailand, the Philippines, Hong Kong, Taiwan, and China.
Education
Post-Graduate (MSc.)
January 2003 Master of Science (Management of Technology) at the
The National University of Singapore
Tertiary (BEng.)
Oct 1990 - Jul 1992: University of Liverpool, United Kingdom
B.Eng. in Computer & Microelectronics System
Obtained 2nd Class Upper Division
Polytechnic (Diploma)
Jun 1985 - Apr 1988: Singapore Polytechnic
Diploma in Electronics & Communication Engineering
(Computer Engineering)
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