kristine vianca colorado

Working in hospitality and service industry for 13 years doing some Administrative jobs, such as processing insurance, annual leaves, visa and passport renewal. 2.5 years’ experience as an office assistant supporting two heads in Admission and Marketing Department. I am very passionate in event planning and in customer service. Having high attention when it comes to details are one of my skills, I take time to organize such events in my past companies. I am responsible and trustworthy. Able to communicate in both Filipino and English languages. 

November 2019 – Present           Craftsmen Specialty Coffee (KenZen Central PTE LTD – Singapore)

Restaurant Supervisor

• Observant to Guests’ needs throughout dining experience to ensure they receive high quality service.
• Conduct, upon need, briefings for the assigned team members
• Organize, managing schedules and sectioning the shifts of the team.                     
• Ensure that Opening, Closing and Operational duties are completed by all team members
• Respond and handle customer complaints promptly and professionally ensuring Guests perceive the outcome as satisfactory.
•  Always maintain a professional approach with guests during all terms of communications
• Obtain and analyze regularly feedback from guests and staff to ensure an excellent guest experience

March 2014 – October 2019                 Eataly (Azadea Group LLC, United Arab Emirates – Dubai) Head Team Leader

• Responsible for supervising Waiter/ Waitresses and Runners in the designated sections and serving customers to ensure their needs are met with high quality service in a timely manner 
• Supervise and follow up on the execution of food/beverage preparation techniques accordance with the brand and report non-conformities to the manager
• Maintain an efficient communication with the superiors, and line manager in all channels possible and as often as necessary

2010 – 2013                   Bachelor of Science in Hotel and Restaurant Management

                                           STI College Alabang – Graduated

2007 – 2010                   Hospitality and Restaurant Services

                                           STI College Alabang – Graduated