About Lakshmi Aparna Tella:
- Worked as a Major Contributor in Automation of the Monitoring tasks in Required Monitoring Tools such as ITRS Geneos, Control-M
- Worked as a Major Contributor in the Incident/Problem/Change Management Calls in case of any Major Outages in the Applications SILO
- Worked as a Major Contributor in Creating, Importing and Implementing DR Plans for the Applications in Derivatives LOB
- Involved and Implemented multiple Innovations with client for effort reductions and margin improvements for HCL and client
- UAT coordinator for test plan for all the Deployment activities carried by Production Support Team.
- Involved in GO and NO-GO calls for go live discussions
- Attending status calls with client, Environment Issue Calls and ‘GO’ OR ‘NO GO’ release meetings. Point of contact for Project induction for new joiners.
- Experience working with ServiceNow for incident tracking/ticketing services.
- Trouble shoot the issues and escalate the customer issues as needed.
- Monitor and assign the backlog incidents to team L1 and L1.5.
Experience
- Worked as a Major Contributor in Automation of the Monitoring tasks in Required Monitoring Tools such as ITRS Geneos, Control-M
- Worked as a Major Contributor in the Incident/Problem/Change Management Calls in case of any Major Outages in the Applications SILO
- Worked as a Major Contributor in Creating, Importing and Implementing DR Plans for the Applications in Derivatives LOB
- Involved and Implemented multiple Innovations with client for effort reductions and margin improvements for HCL and client
- UAT coordinator for test plan for all the Deployment activities carried by Production Support Team.
- Involved in GO and NO-GO calls for go live discussions
- Attending status calls with client, Environment Issue Calls and ‘GO’ OR ‘NO GO’ release meetings. Point of contact for Project induction for new joiners.
- Experience working with ServiceNow for incident tracking/ticketing services.
- Trouble shoot the issues and escalate the customer issues as needed.
- Monitor and assign the backlog incidents to team L1 and L1.5.
Education
i have done post graduation.
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