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Lakshmi Aparna Tella

Lakshmi Aparna Tella

experience in production support.
Singapore

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About Lakshmi Aparna Tella:

  • Worked as a Major Contributor in Automation of the Monitoring tasks in Required Monitoring Tools such as ITRS Geneos, Control-M
  • Worked as a Major Contributor in the Incident/Problem/Change Management Calls in case of any Major Outages in the Applications SILO
  • Worked as a Major Contributor in Creating, Importing and Implementing DR Plans for the Applications in Derivatives LOB 
  • Involved and Implemented multiple Innovations with client for effort reductions and margin improvements for HCL  and client
  • UAT coordinator for test plan for all the Deployment activities carried by Production Support Team.
  • Involved in GO and NO-GO calls for go live discussions
  • Attending status calls with client, Environment Issue Calls and ‘GO’ OR ‘NO GO’ release meetings. Point of contact for Project induction for new joiners.
  • Experience working with ServiceNow for incident tracking/ticketing services.
  • Trouble shoot the issues and escalate the customer issues as needed.
  • Monitor and assign the backlog incidents to team L1 and L1.5.

 

Experience

  • Worked as a Major Contributor in Automation of the Monitoring tasks in Required Monitoring Tools such as ITRS Geneos, Control-M
  • Worked as a Major Contributor in the Incident/Problem/Change Management Calls in case of any Major Outages in the Applications SILO
  • Worked as a Major Contributor in Creating, Importing and Implementing DR Plans for the Applications in Derivatives LOB 
  • Involved and Implemented multiple Innovations with client for effort reductions and margin improvements for HCL  and client
  • UAT coordinator for test plan for all the Deployment activities carried by Production Support Team.
  • Involved in GO and NO-GO calls for go live discussions
  • Attending status calls with client, Environment Issue Calls and ‘GO’ OR ‘NO GO’ release meetings. Point of contact for Project induction for new joiners.
  • Experience working with ServiceNow for incident tracking/ticketing services.
  • Trouble shoot the issues and escalate the customer issues as needed.
  • Monitor and assign the backlog incidents to team L1 and L1.5.

 

Education

i have done post graduation.

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