Lee Stanley

I spend more time to improve on our work processes and ensure our staff enjoy working with us. Retention and sustainable strategics are important in a company. I will continue to be more creative to improve on the efficiency on our daily operation in an open minded mindset. I am looking forward to join a big company and make an impact. 

• 2020: Meals on Mission (MOW), representative from THKMC on Media Corporation of Singapore entertainment service in meWATCH.

Season 1 Episode 5 Thye Hua Kwan Moral Charities Part 1

Season 1 Episode 6 Thye Hua Kwan Moral Charities Part 2

• 2021 NHIP- Excellence Champion Medal: National Healthcare Innovation & Productivity (HIP) Award to THKMC’s Home Care by enhancing staff capabilities. First time community care organization bagged the top award in HIP.

• 2022 Community Care Excellence Awards: Gold Team

Project Title: Re-creating sustainable last mile solutions through optimizing resources for a greener value chain. Two out of five community programme, MOW and Medical Escort Transport (MET).

• 17 March 2023: THK Innovation Competition: awarded Champion for MET team

• Responsible for the management of MOW/MET services in terms of its operations, manpower, health state of systems, effectiveness of work procedures and relevant trainings for the programme staffs. Except for all Admin tasks.
• Responsible for the relevant resources management to achieve the programme’s goals on productivity and service quality.
• Periodic review and update to the department’s Standard Operating Procedures (SOPs) for achievement of efficient and effective work processes that aligned with guidelines from relevant governing agencies/bodies.    
• Manage the operational development of staff and their work performances via coaching, mentoring/counselling, and training.
• Responsible for the programme staffs’ discipline, conduct, professionalism, and performances, in accordance to HR guidelines. 
• Manage and monitor the available feedback systems (service surveys, home visits, etc) to achievement of high service quality, address service failures and perform work improvement initiatives as required.
• Periodic review on the programme’s Key Performance Indicators to ensure its usefulness and effectiveness.
• Conduct Annual Performance Appraisal for the programme staffs, and provide counselling where necessary.
• Conduct periodic meetings with programme staffs, support teams for information/instruction dissemination, gathering of feedbacks, review of outstanding issues and other work related matters.
• Conduct quarterly meeting with care staff, drivers and schedulers
• Manage/approve programme staffs’ annual & home leave applications, with considerations to operational needs and available manpower.
• Manage staff retention, recruitment, training and deployment to achieve department operational objectives.
• Manage and work with both internal and external stakeholders on all relevant matters pertaining to the program.
• Prepare and submit relevant programme weekly/monthly reports to HODs, for their approval. 
• Foster Strong and Cohesive Culture: improve work environment and committed to work environment in which people enjoy working with each other and feel they can do their best work. 
• Developing highly competent: Staff offer staff opportunities for academic sponsorships which enables our staff to upgrade their skills and knowledge for career progression 

London School of Business & Finance – University of Greenwich     2021 -2022

BACHELOR OF ARTS with SECOND CLASS HONOURS in Business Logistics and Transport Management.