beBee background
Professionals
>
Customer Service / Support
>
Singapore
Lene Lourdes

Lene Lourdes

Individual experienced in various industries

Customer Service / Support

Singapore

Social

About Lene Lourdes:

I have a track history of increasing work process efficiencies in the publishing, telecommunication, retail, and transportation industries. I am an articulate communicator skilled in engaging team members, improving organizational objectives through critical analysis and problem-solving, utilizing strengths in relationship building to exceed all goals, and delivering customer service excellence. I have been recognized for my high level of leadership, professionalism, and dedication to overcoming customer dissatisfaction and increasing customer retention.

Experience

Taylor & Francis Group

Customer Service Specialist (Global Journal Services - Retention), 8/2021 - Present 

Taylor & Francis Group                                                                                                                                              Customer Service Executive (Global Journal Services), 8/2019 - 8/2021

SMRT TRAINS Ltd                                                                                                                                                       Senior Service Quality Officer (Service Quality Unit), 1/2019 - 6/2019 

SMRT CORPORATION Ltd                                                                                                                                         Senior Customer Relations Officer (Backline), 8/2015 - 12/2018

Wiley Services Singapore                                                                                                                                           Senior Customer Services Advisor, Global Journal Services, 01/2010 - 10/2014       

Barang Barang Pte Ltd                                                                                                                                             Customer Service Executive, 2008 - 2009

SP Services Ltd                                                                                                                                                       Customer Care Officer- Correspondence, 06/2004 - 09/2007

ST Sunpage Pte Ltd                                                                                                                                                    Customer Service Officer – Call Centre, 1999 - 2003        

Education

Bachelor of Arts (Honours) Mass Communication with Public Relations| Northumbria University, 2019 – 2021

Diploma in Information Technology | Informatics Computer School, 2006 – 2008

Professionals who compete with Lene

Professionals in the same Customer Service / Support sector as Lene Lourdes

Professionals from different sectors near Singapore

See professionals near Singapore

Jobs near Singapore

  • RECRUITPEDIA PTE. LTD.

    Senior HR Executive

    3 days ago

    Direct apply
    RECRUITPEDIA PTE. LTD. Singapore

    **We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Senior Human Resource Executive - Talent Acquisition & Management who can help support through the next phase of growth and development roadmap.* ...

  • C-CONNECT CONSULTANTS PTE. LTD.

    Legal Secretary

    2 days ago

    Direct apply
    C-CONNECT CONSULTANTS PTE. LTD. Singapore

    Leading international law firm · Legal Secretary · **Responsibilities**: · Provide full administrative and secretarial assistance to partners. · Manage diaries, fix appointments, arrange meetings, teleconferences and coordinate marketing events and complete travel arrangement. · ...

  • CAPGEMINI SINGAPORE PTE. LTD.

    Data Engineer

    1 week ago

    CAPGEMINI SINGAPORE PTE. LTD. Singapore

    Roles & Responsibilities · Responsibilities: · Build robust, efficient and reliable data pipelines consisting of diverse data sources to ingest and process data · Design and develop real time streaming and batch processing pipeline solutions · Assemble large, complex data sets to ...

See jobs in Singapore