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Customer Service / Support
Lene Lourdes

Lene Lourdes

Individual experienced in various industries


About Lene Lourdes:

I have a track history of increasing work process efficiencies in the publishing, telecommunication, retail, and transportation industries. I am an articulate communicator skilled in engaging team members, improving organizational objectives through critical analysis and problem-solving, utilizing strengths in relationship building to exceed all goals, and delivering customer service excellence. I have been recognized for my high level of leadership, professionalism, and dedication to overcoming customer dissatisfaction and increasing customer retention.


Taylor & Francis Group

Customer Service Specialist (Global Journal Services - Retention), 8/2021 - Present 

Taylor & Francis Group                                                                                                                                              Customer Service Executive (Global Journal Services), 8/2019 - 8/2021

SMRT TRAINS Ltd                                                                                                                                                       Senior Service Quality Officer (Service Quality Unit), 1/2019 - 6/2019 

SMRT CORPORATION Ltd                                                                                                                                         Senior Customer Relations Officer (Backline), 8/2015 - 12/2018

Wiley Services Singapore                                                                                                                                           Senior Customer Services Advisor, Global Journal Services, 01/2010 - 10/2014       

Barang Barang Pte Ltd                                                                                                                                             Customer Service Executive, 2008 - 2009

SP Services Ltd                                                                                                                                                       Customer Care Officer- Correspondence, 06/2004 - 09/2007

ST Sunpage Pte Ltd                                                                                                                                                    Customer Service Officer – Call Centre, 1999 - 2003        


Bachelor of Arts (Honours) Mass Communication with Public Relations| Northumbria University, 2019 – 2021

Diploma in Information Technology | Informatics Computer School, 2006 – 2008

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