Lesley Tai

Throughout my career, I have honed my skills in network performance, forensics analysis, and security solutions that defend against social engineering tactics including influencing employee to value security in an organization. My experience includes a broad range of security certifications, including the top certificate in cybersecurity, the CISSP as well as SACP (Security Awareness Cultural Professional). My CCSP, AWS Certified Security-Specialty, and Microsoft Azure Security Engineer Associate certifications have also given me a comprehensive understanding of security in cloud computing environments. In my present position, I am accountable for overseeing security projects, mentoring and fostering the growth of my team, conducting proof-of-concept exercises for clients, evaluating and addressing requests for information/proposals, and acting as a cybersecurity advocate in worldwide webinars focused on conveying cybersecurity messages to APAC clients. Furthermore, I have showcased my proficiency in recognizing and minimizing social engineering assaults by implementing training and awareness initiatives. In addition, my extensive technical knowledge and experience with network and security technologies, including Cisco, Juniper, Oracle, and AWS, have prepared me well to manage and implement cybersecurity solutions that protect against attacks.

• Strong collaboration skills, working closely with SE staff, prospects, and partners to support the Sales team in securing successful sales.
• Technical expertise in providing assistance to resolve issues faced by Pre-sales and Post-sales clients, ensuring high levels of customer satisfaction during the presales support cycle.
• Adherence to established processes to maintain high levels of customer satisfaction during the presales support cycle, contributing to achieving operational objectives.
• Ability to provide technical leadership and mentorship to the SE staff.
• Analytical skills in identifying trends that may cause delays in the sales cycle and providing actionable recommendations to address them.
• Effective communication skills in clearly communicating job expectations to the SE team and conducting system demonstrations and technical walkthroughs for customers and partners.
• Experience in reviewing ticket quality and ensuring ticket handling procedures are followed correctly.
• Ability to evaluate and respond to RFI/RFP requests.
• Conducting product training sessions for SE staff, customers, and partners across multiple regions.
• Collaborating with the Product team to enhance product features and fix bugs, acting as a product evangelist to provide ideas for product improvement.
• Experience in serving as a security evangelist, delivering webinars or presentations on cybersecurity topics at events across the APAC region.
• Participating in global road shows or events as a product specialist, performing technical demos and responding to technical questions from customers.
• Conducting technical training and product onboarding for partners and customers.
• Collaborating closely with Customer Success Managers to resolve customer issues throughout the region.

Overall, my skills demonstrate a strong technical aptitude, leadership ability, and customer-centric approach in supporting sales efforts, providing technical assistance, and enhancing product features. I am able to communicate effectively, collaborate with cross-functional teams, and deliver training and presentations showcases your expertise in sales engineering, customer support, and product advocacy.

1 CCNA – Cisco Certified Network Associate 
2 CCNP – Cisco Certified Network Professional 
3 JNCIA-ER – Juniper Network Certified Internet Associate 
4 JNCIA-EX – Juniper Network Certified Internet Associate, Enterprise Switching 
5 JNCIS-ER – Juniper Network Certified Internet Specialist 
6 JNCIS-JES – Juniper Certified Internet Specialist, Junos Software with Enhance Services 
7 Certified Managing IT project. 
8 Certified PRINCE2 in project management (Foundation) 
9 OCA – Oracle SQL Fundamental 
10 Certified in Aligning Project Management with Organizational Strategy 
11 Six Sigma in Green Belt. 
12 Certified Wire, Wireless and VOIP Network Analysis 
13 CISSP - Certified Information System Security Professional 
14 CCSP - Certified Cloud Security Professional 
15 Comptia CASP+ - CompTIA Advanced Security Practitioner 
16 AWS Certified Solution Architect - Associate 
17 AWS Certified Security - Specialty 
18 Microsoft Certified: Azure Fundamentals 
19 Microsoft Certified: Security, Compliance, and Identity Fundamentals 
20 Microsoft Certified: Azure Security Engineer Associate 
21 Microsoft 365 Certified: Security Administrator Associate 
22 Security Awareness and Culture Professional (SACP)™ 
23 CSSLP - Certified Secure Software Lifecycle Professional 
24 CCISO - Certified Chief Information Security Officer 
25 Comptia Pentest+