Maggie Xu

I would like to express my sincere interest in the Senior Sales Manager (Corporate) / Business Development Manager / (Hotel) position you have available.

I have 18 years of sales experience with a demonstrated history in the hospitality industry and 12 years in travel agent

Versatile in both Travel Agent and Corporate Sales with excellent interpersonal skills and leadership qualities. Offers communication skills, public relations talent, detail coordination skills and ability to provide excellent customer support. Thrives on challenges and quick to adapt to new environment and responsibilities. 

Through my experience, I have become adept in performing a variety of responsibilities to optimize corporate performance while demonstrating a steadfast commitment to maximizing customer and satisfaction.  Master Winner of Year 2016 – Sales Achievement Award (Accor Hotels)

As a highly skilled and successful professional  with a background in ensuring unparalleled customer experiences, I possess a breadth of knowledge and expertise that will allow me to contribute toward the success of your company.

Earning consistent praise and recognition from management and customers service and commitment to world class quality,

Thank you for your consideration, and look forward for speaking with you soon.

Seeking for Senior Sales Manager - Corporate / Business Development Manager - Hotel position

Position:                        Spa Experience Coordinator                       

Company:                      Fairmont Singapore And Swissotel The Stamford

Period:                           01 September 2021 till current

                                        Accor Asia (2030 rooms, 26 restaurant / bar)

Job Duties

Responsible for overall operation of the reception area, telephone/emails enquiries /appointment booking/general enquiries, as well as hosting and provide efficient, courteous and anticipatory service to Guests/Members.

●    Maintain up to date knowledge about current promotions and packages,  proficient in all aspects of treatments and facility

●    Efficient in assisting guests/members with treatment recommendations and appointment scheduling spa, gym, swimming pool, tennis court facilities use enquiries, handling guest feedback and providing directions.

●     Ensure cleanliness and appearance of spa reception and other related  areas.

●     Maintain sufficient inventory of supplies for smooth operations of spa reception.

●     Operate point of sales system and handle all payment transactions accurately.

●     Escort guests and giving spa tours, swimming pool and fitness center as  required.

●     To ensure strict compliance of PCI-privacy of guest information.

●     To ensure strict compliance for cash float handling 

Working Experience

Position:                         Senior Sales Manager                        

Company:                      Novotel Singapore Clarke Quay (Singapore)

Period:                            18 October 2018 to 29 February 2020

                                         Accor Asia (403 rooms, 1 restaurant, 1 bar)

Position:                         Senior Sales Manager                        

Company:                      Swissotel Merchant Court (Singapore)                           

Period:                            16 February 2016 to 17 October 2018

                                         Accor Asia (476 rooms, 02 restaurant, 1 bar)

Position:                         Senior Sales Manager                        

Company:                      Gallery Hotel, Singapore (Singapore)           

Period:                            02 March 2002 to 15 February 2015

                                          Robertson Quay Investment (222 rooms, 1 restaurant)

Job Duties / Achievements

Accor Hotel

Sales Achievement Award – Masters Winner for the Year 2016

I attained 121.1% of my qualifying Group/Transient which ranked within the Top 16% of my regional peer group

Achieved average daily revenue of 235.44 with 8689 room nights – Year 2019

• Responsible for organization, administration and implementation of hotel sales objectives in assigned market segments.
• Develop accounts and maximize profitability based on existing and potential accounts.
• Foster strong business relationships with existing corporate accounts and ensure consistent business flow
• Champion for Resplus Royalty Program and Hoteligence – Agency 360
• Prepare bi-monthly sales report for production review, complete with business strategy with 3 months outlook
• Conduct economic and commercial surveys to identify potential accounts for the hotel.
• To update clients of hotels information or promotions as well as conducting site inspection, entertainment
• Assist to organized sales blitz for the sales team and telemarketing
• Meet monthly targets set by DOSM
• Re-contract existing and acquire new RFP accounts 
• Successfully handle corporate residential seminar events 

Working Experience

Position:                         Operation cum Product Planner Executive                     

Company:                      Ananda Travel Pte Ltd (Singapore) / Ananda Holdings (S) Pte Ltd                       

Period:                            1999 - 2002

Job Duties / Achievements

• Handled operations of outbound tours, hotel accommodation, tours, issuing vouchers, ticketing and activities contacting airlines and ground transport companies such as coach operators to make suitable arrangements
• Responsible for outbound tour operations, designing itinerary, maintaining costing, booking hotels.
• Conducted presentations to travel groups and conduct training for the staff counter
• Planned advertising on different media platform of varying promotions
• Researched new products and destinations, often by traveling and experiencing firsthand the services available.

Working Experience

Position:                         Senior Consultant                   

Company:                      Chan Brothers Travel Pte Ltd (Singapore)

Period:                            1996 – 1999 

Job Duties / Achievements

   To responsible for tour desk customer service. To arrange for airline ticketing, hotel accommodations and car rentals for the      clients. 

• To assist with tour leading during peak season
• To ensure all sales kit are setup and kept up to date. Achieved monthly sales budget.

Position:                        Assistant Branch Manager                          

Company:                      Newsman Travel Pte Ltd (Singapore)

                                        Viva Holidays Pte Ltd 

                                        Delight Holidays Pte Ltd 

Period:                            1991 – 1996

Job Duties / Achievements

• Responsible to review, formulate and implement the standard operation procedure, business processes and associated controls on effectiveness and efficiency.
• To forms part of the management team and play a role in the setting of overall company policies guidelines.
• Responsible to plans, organizes, directs and controls the operations of travel-related organizations.
• To achieve monthly budget, planning of duty roster for staffs and tour leading schedule.
• To co-ordinate and direct the activities of staffs, overseeing the day-to-day operation, training and evaluating of staff members as well.
• To research new products and destinations, often by travelling to them and experiencing firsthand the services available.

Highest Academic Qualification:    Singapore Cambridge General Certificate Of Education - GCE N Level

Secondary Education              :    Braddell Secondary School

Others Certificate                    :    ANAIS Group Hotel Training

                                                    :   Certification of Excellence -  Aventis Learning Group

                                                    :   Certification in Negotiation Skills  -   Nanyang Technology University

                                                    :   Certification in Attendance - Singapore National Employers Federatio

                                                    :   Certification in Basic Japanese -  Lingo Language School

                                                    :   Certification of Achievement - Impact Management Seminars Pte Ltd