Mahesh Inna Kedage

PROFESSIONAL SKILL SUMMARY

·        Currently holding a Singapore EP visa with expertise in various networking technologies and security products.

·        Experienced in implementing network hardening and assisting customers with PCSA completion.

·        Proficient in software upgrades, patching, hardware replacements and ensuring data security.

·        Consistently exceeded goals through effective task prioritization and strong work ethic.

·        Diligently listened to customers, demonstrating understanding before addressing concerns.

·        Improved workflows by addressing identified issues.

·        Recognized with awards and appreciation for performance in different roles throughout my career.

Experience

OCT’21 – TILL DATE RIVERBED TECHNOLOGIES PTE LTD SINGAPORE, ESCALATION ENGINEER.

·        SME in NPM products portfolio for NetIM, Portal, AppResponse, NetProfiler, flow gateway.

·        As part of support take cases from Salesforce queue to diagnose the issue and bring it to closure for global customers mainly Singapore, ANZ, Philippines, India, MiddleEast, EMEA and US.

·        Skilled in troubleshooting and identifying root causes using configuration files and logs.

·        Recreate issues in lab to collaborate with engineering team to report complex cases, bugs in Jira, bugzilla, raise feature requests and requests for custom builds.

·        Worked on POC projects to implement and demo monitoring tools as part of presales.

·        Configure, analyze and Troubleshoot Docker container-based product, deployed via ova in VM’s based on ESXi hypervisor, Azure, or AWS underlying platform and determine appliance performance via prometheus and grafana.

·        Install, Configure, troubleshoot NetIM, portal appliance deployment in Azure and AWS Platform.

·        Configure and troubleshoot redirected configured netflowv9 and sflow traffic to FlowGateway and integrate NetProfiler for performance related issues.

·        Configure, troubleshoot tcpdump or MibBrowser SNMPv3 monitoring, WMI monitoring using WINRM powershell to determine device system resources usage, analyzing traffic pcaps using wireshark tool to understand network clog and retransmission.

·        Integrating, configuring, and troubleshooting AAA tacacs, Radius and SAML using ADFS.

·        Familiarity with kafka, RabbitMQ, Elasticsearch, Grafana, springboot, docker, logstash, kibana, filebeat  prometheus to check the logs for proper workflows in the product functioning.

Jul’20 – Oct’21 Riverbed Technologies Pte ltd Singapore, Professional Services Consultant.

·        Monitoring tool deployment and performing unit testing to ensure accuracy and adherence to requirements for customer in Singapore and India (Govtech with NCS partner, Shell with Yokogawa partner, NGS with starhub partner, DBS, ICICI,SBI)

·        Configuring NetIM for snmp, CLI and WMI to collect metrics from Network, Server and application to create dashboarding in portal appliance.

·        Design and configure Span or traffic packet capture points and redirect to AppResponse, integrate NetProfiler and Portal to create dashboarding to visualize metrics related to device status, device availability, interface status, interface availability, cpu, memory, disk utilization, tcp metrics server reuse, server response time, top talkers, application map to understand the traffic pattern on many hops between client and servers.

·        Scripting the automation lifecycle orchestration using Python and RESTAPI with JSON and Yaml inputs. This involves developing scripts to streamline the onboarding process for end devices, automating tasks such as configuration and provisioning.

·        Troubleshooting any issues that arise during the deployment process. If necessary, I raise TAC cases and diligently follow up on the cases until they are resolved and closed.

·        Integrating syslog, slack, SNMP traps alerts to ServiceNow.

·        Configure RAID for metrics and packet retention based on storage capacity and customer requirements.

·        Analyze Logs to debug the elk stack in docker container on NetIM dashboard and visualization. Use Kibana and Filebeat to generate logpackers for the appliance issues.

·        Familiarity with configuring solar winds and BMC tools for understanding competitive edge in market.

NATIONAL UNIVERSITY OF SINGAPORE

MTech in software engineering

VISVESWARAYA UNIVERSITY

Bachelor of Engineering, Electronics & Communication