Marvin Libunao

He is a proficient Oracle Siebel CRM resource with more than 16 years of strong and solid experience in IT delivery and consulting firm. He was a proven hard-worker, analytic, responsible, dependable, a team player and a person that can work independently. He continuously strives to be better in field that he was into but not limiting himself to learn new things.

- Vast experience in software development in large-scale enterprise specializing in Siebel CRM as Production Support, System Analyst, Tech Lead, Designer, and Developer.
- Siebel Consultant with excellent business domain experience in Siebel Telecom/Data Center, Call Center and Banking and Finance specific applications.
- Certified Mendix Rapid Developer
- Expertise in the following areas (Order Management, Configuration, Scripting, Workflows, Integration)
- Strong knowledge in OpenUI
- Experienced in Performance Tuning and code optimization.
- Strong knowledge in writing PL/SQL
- Have worked in Waterfall, Agile and DevOps Methodology Projects.
- Experienced as Production Support for more that 5 years.

Role: Senior Siebel Senior Consultant

Responsibilities
- Create a process that improve the performance of one the main object uses by the system to process the work order creation.
- Develop system based on Siebel Open UI and using java code. 
- Participate in functional / technical design discussion. 
- Propose / Create design a process to meet the requirement given by the user.
- Create / configure new and existing Siebel object based on the requirement given by the user.
- Communicate with colleague regarding the status and update on the current task on hand to mitigate any issues any issue encounter during development.
- Assist colleague for issue they encounter during their development on the task assigned to them.
- Coordinate with third party system the regarding the approach and the required functionality needed to make the interface between to 2 systems successful.
- Create technical document for technical KT and future reference.
- Improve and maintain critical object handled by our Team.
- Prepare and check modified and created objects that will be migrated to another environment. 
- Perform unit and regression testing on the new and existing that was impacted by the change.
- Support SIT/UAT testing, and fix issue encountered by the user in their testing.

Role: Production Support

Responsibilities
- Coordinate with user about the issue that they encountered in Production.
- Analyze the production issue to understand the possible root cause.
- Perform data fix for issue that doesn’t require permanent due to bad data or other non-system error. 
- Create a solution to fix the issue encountered by the user. 
- Meet the SLA for every defect or issues raise by the user in Production.
- Propose solution for future enhancement in system to Development Team. 
- Assist user for possible issue that they might encounter during Production deployment.

University of the East - Manila, Philippines