Matthew seah

I am an experienced manager in Rail, Healthcare and Banking industry. I have 9 years of experience in operations and staff management.

October 2019 to Current: Duty Operations Manager

Scope:

• Conduct Train exercises to ensure safety of passengers during revenue and non-revenue hours
• Participate in work groups to improve safety of Rail
• Review procedures to ensure safety of staff and passengers
• Investigate any complaint, breaches of security in Train
• Review existing operating procedures to improve efficiency of Train operation
• Assess competency of staff

July 2017 to September 2019: Station Manager

Scope:

• Writing WI for Roller Shutter
• Setting up divider for Platform for improved safety and passenger traffic flow
• Participate in station exercises to ensure safety of passengers during revenue and non-revenue hours
• Station duties as assigned
• Trainer for Assistant Station Managers

October 2015 to Current: Pioneer Generation Ambassador, Pioneer Generation Office

Scope:

• Build rapport with Seniors - gain trust and establish relationship for future engagement
• Seniors engagement - understand concerns of Seniors and direct to relevant government department if necessary
• Resolve policy issues - explain government policies and address policy issues regarding Pioneer Generation package
• Data collection - compile profile of seniors of government policy implementation

October 2013 to January 2015: Healthcare, Manager

Scope:

• Project management - participate in projects to improve department workflows
• Operational management - ensure smooth running of clinic and adequate staffing
• Facilities management - maintain clinic in daily operational condition
• Staff management - oversee 47 staff
• Complaints management - resolve complaints of patients
• Finance management - operating budget and daily cash balancing of clinic
• Procurement - purchase equipment for clinic with Hospital’s compliance

September 2011 to December 2012: Civil Service, Senior Executive

Scope:

• Portfolio management of debtors - manage debtors to prevent bankruptcy
• Project improvement - participate in projects to improve workflows

September 2002 to September 2011: Banking, Manager

Scope:

• Customer relationship management - resolve issues of customers via CRM
• Service improvement - implement service improvement projects to improve service levels
• Operational management - ensure smooth running of branch and adequate staffing
• Operational improvement - improve workflow of branch
• Cash management of Branch - daily cash balancing of tellers

Bachelor degree in Computing (Info Comm Management)