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Matthew seah

Matthew seah

Duty Operations Manager
Singapore
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About Matthew seah:

I am an experienced manager in Rail, Healthcare and Banking industry. I have 9 years of experience in operations and staff management.

Experience

October 2019 to Current: Duty Operations Manager

Scope:

  • Conduct Train exercises to ensure safety of passengers during revenue and non-revenue hours
  • Participate in work groups to improve safety of Rail
  • Review procedures to ensure safety of staff and passengers
  • Investigate any complaint, breaches of security in Train
  • Review existing operating procedures to improve efficiency of Train operation
  • Assess competency of staff

 

July 2017 to September 2019: Station Manager

 

Scope:

  • Writing WI for Roller Shutter
  • Setting up divider for Platform for improved safety and passenger traffic flow
  • Participate in station exercises to ensure safety of passengers during revenue and non-revenue hours
  • Station duties as assigned
  • Trainer for Assistant Station Managers

 

October 2015 to Current: Pioneer Generation Ambassador, Pioneer Generation Office

 

Scope:

  • Build rapport with Seniors - gain trust and establish relationship for future engagement
  • Seniors engagement - understand concerns of Seniors and direct to relevant government department if necessary
  • Resolve policy issues - explain government policies and address policy issues regarding Pioneer Generation package
  • Data collection - compile profile of seniors of government policy implementation

 

October 2013 to January 2015: Healthcare, Manager

 

Scope:

  • Project management - participate in projects to improve department workflows
  • Operational management - ensure smooth running of clinic and adequate staffing
  • Facilities management - maintain clinic in daily operational condition
  • Staff management - oversee 47 staff
  • Complaints management - resolve complaints of patients
  • Finance management - operating budget and daily cash balancing of clinic
  • Procurement - purchase equipment for clinic with Hospital’s compliance

 

September 2011 to December 2012: Civil Service, Senior Executive

 

Scope:

  • Portfolio management of debtors - manage debtors to prevent bankruptcy
  • Project improvement - participate in projects to improve workflows

 

 

September 2002 to September 2011: Banking, Manager

 

Scope:

  • Customer relationship management - resolve issues of customers via CRM
  • Service improvement - implement service improvement projects to improve service levels
  • Operational management - ensure smooth running of branch and adequate staffing
  • Operational improvement - improve workflow of branch
  • Cash management of Branch - daily cash balancing of tellers

Education

Bachelor degree in Computing (Info Comm Management)

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