MAY THET HNINN

WORK EXPERIENCE
Digital Analyst & SharePoint Consultant | United Overseas Bank Limited (UOB)
Aug 2017 – Aug 2024

Information Technology Analyst | Singapore-MIT Alliance For Research and Technology Centre
Sep 2014 – Apr 2017

Systems Developer | Dimension Data (Singapore) Pte Ltd
Mar 2012 – Sep 2014

Software Engineer | Cyberville Eservices Pte Ltd
Mar 2010 – Mar 2012

Senior Software Engineer | Aniket Solutions Pte Ltd
Jul 2009 – Oct 2009

Senior Software Engineer | BrightSword Technologies Pte Ltd
Sep 2008 – Jul 2009

Senior Programmer | HiCom Co, Ltd
Dec 2005 – Jul 2008

MAJOR ACHIEVEMENTS WITH SKILL SETS
▪Application Development and Consulting: Skilled in all phases of the Software Development Life Cycle (SDLC) with proficiency in technologies including C# .Net, ASP.NET MVC, Web API, React.js, Next.js, VB.Net, and Visual Basic (VB6). Successfully developed and implemented critical systems including a Hospital Information System, Human Resource Management System, Inventory Control System, DryDock Management System, Travel Planning Solutions and Research Proposal Submission project. Expert in database management and adept at designing scalable, modular project architectures to ensure long-term maintainability and ptimize performance.

▪Knowledge Management Platform: Successfully launched a SharePoint knowledge management platform, empowering 600+ content contributors with self-service capabilities and enhancing content management for 5,000 internal users. Implemented SharePoint REST API and front-end technologies to create automation forms and workflows, significantly improving efficiency and accessibility across the organization.

▪Business analytics: Developed strong skills through a Diploma in Business Analytics and Certified Machine Learning Specialist training. Used data to support decisions by analysing sales, identifying trends, testing hypotheses, and validating assumptions. Applied forecasting and modelling techniques to understand market behaviour and support growth strategies. Gained practical experience solving business problems like customer segmentation, sales forecasting, and risk identification. Proficient in Power BI for data modelling, visualization, and data storytelling to drive effective decision-making and better business outcomes.

▪Digital analytics: Utilized Adobe Analytics and AppsFlyer to analyze mobile banking data across diverse markets, identifying user pain points and uncovering actionable insights. Expertly translated complex data into clear business opportunities through advanced analytical skills, effective data storytelling, and impactful dashboard presentations. These efforts significantly boosted user engagement, conversion rates, and customer retention.

▪Project Management: Successfully managed multiple projects from inception to delivery, ensuring on-time completion, seamless team coordination, and alignment with strategic business objectives. Applied practical project management practices to drive efficiency and achieve measurable results.

▪Problem Solving: Expert in solving complex technical and business challenges through collaborative approaches, consistently delivering high-quality outcomes in digital analytics, SharePoint consulting, and application development. Known for leveraging optimization and process enablement to drive efficiency and effectiveness across projects.

WORK EXPERIENCES
Digital Analytics and SharePoint Consulting (United Overseas Bank Limited)
Digital Analytics:
▪Led the implementation of digital analytics, generating actionable insights to promote business opportunities.
▪Developed and executed strategies to track user interactions and behavior, aligning solutions with business goals.
▪Partnered with cross-functional teams to identify optimization opportunities, drive conversions, and address challenges.
▪Designed and maintained regional dashboards for tracking key performance indicators (KPIs) and quantifying potential customers.
▪Educated teams on funnel analysis, identifying bottlenecks, and improving customer journeys with tailored training and guides.
▪Performed ad hoc analysis by cross-checking Adobe Analytics with backend data to validate insights for business decisions and developed Power BI dashboards to display key metrics such as customer counts, unique visitors, logins versus sessions, and transaction volumes alongside success screen page views across multiple markets for comparison.
▪Ensured compliance with data protection standards through robust tagging strategies and data validation. ▪Deployed digital analytics capabilities across Singapore, Malaysia, and Indonesia, improving performance tracking and strategy execution.
Technical Skills: Power BI, Adobe Analytics, AppsFlyer, SQL, Data Visualization, Presentation.

Build Internal Knowledge Management SharePoint Platform (InfoHub):
▪Optimized SharePoint platforms to automate business processes and enhance operational efficiency, streamlining the knowledge management platform for 35+ business units.
▪Provided SharePoint consulting expertise to design and implement solutions tailored to business needs.
▪Collaborated closely with users to define requirements, designing structured repositories and user-friendly layouts for easy content retrieval and product information updates.
▪Engineered customized solutions to improve platform functionality and support business processes.
▪Delivered comprehensive user training, along with documentation and guides to ensure smooth adoption.
▪Successfully replicated the platform across multiple countries, tailoring solutions to meet local operational needs and supporting over 5,000 internal staff members.
Technical Skills: SharePoint consulting, Presentation.

Research Institute Management Project and Administration (Singapore-MIT Alliance for Research and Technology Centre)
▪Designed and implemented a Research Proposal Submission project, improving team collaboration, milestone tracking, and budget allocations, and created a Power BI dashboard to monitor project progress.
▪Architected the project for modularity, scalability, and ease of maintenance.
▪Configured and administered the public CENSAM website.
▪Managed data migration and site collection configurations.
▪Developed automated Excel-based survey reporting for the research retreat workshop, with individual tabs containing embedded calculations for each survey and a dynamic summary sheet to aggregate key insights, streamlining analysis and reporting.
▪Oversaw deployment and implementation processes.
Technical Skills: C# .Net, ASP.NET MVC, Web API, SharePoint, PowerShell, SQL, Excel (formulas, Power Query, PivotTables), Power BI

SharePoint Development (Dimension Data (Singapore) Pte Ltd)
▪Developed and managed websites, including ecitizen gov sg site, ensuring seamless functionality across platforms, and the intranet site for DSTA.
▪Configured taxonomy services, centralized content types, and implemented reusable site packaging solutions.
▪Managed security and permissions wrote PowerShell scripts for automation.
Technical Skills: C# .Net, ASP.Net, SharePoint, PowerShell

SharePoint Development (Cyberville Eservices Pte Ltd)
▪Customized and branded public-facing internet sites, implementing various color schemes for mini sites.
▪Developed the Career Opportunities and Travel Planning Systems, incorporating forms and multi-level approval workflows.
▪Branded Meeting Workspace Sites and associated them with feature site templates.
Technical Skills: C# .Net, SharePoint, MOSS 2007, InfoPath, Workflow, Feature Stapling, Site Branding and Customization

DryDock Management System (Aniket Solutions Pte Ltd)
▪Developed a dry-docking system for ships, including specs creation, item assignment to ship staff, shipyards, and workshops, and quotation handling with multiple shipyards.
▪Implemented cost amendments, cost comparison, and ordering processes for shipyards and workshops.
▪Developed work done tracking and the dry dock job planner to streamline maintenance workflows.
▪Built features for uploading quote images, creating and sending knowledge to ships, and managing yard evaluation.
▪Designed and implemented export-import processes between offices and ships using Excel.
Technical Skills: VB.Net, SQL

Web Applications Development (BrightSword Technologies Pte Ltd)
▪Developed web applications, including reporting functionalities, ensuring optimal performance of the applications.
Technical Skills: C# .Net, ASP.Net, SQL

Hospital Information Management System (HiCom Co, Ltd.)
▪Involved in the development, deployment, customization, and maintenance of a hospital information and inventory control system.
▪Managed database operations and created reports to support clinical and administrative operations.
Technical Skills: Visual Basic (VB6), Crystal Reports, SQL Server

Human Resource Management System (HiCom Co, Ltd.)
▪Delivered and supported the Human Resource Management System, ensuring seamless integration, performance, and data management.
Technical Skills: C# .Net, ASP.Net, Crystal Reports, SQL Server

TECHNICAL SKILLS
▪ Microsoft SharePoint Online
▪ Power Apps & Power Automate
▪ Microsoft Excel (Data Analysis & Modelling)
▪ Microsoft SQL Server
▪ MYSQL, PostgreSQL
▪ Adobe Analytics, Google Analytics, Google Tag Manager, Google Data Studio
▪ Power BI, Tableau, Crystal Reports
▪ Machine Learning with Python
▪ C# .Net, VB.Net, ASP.Net MVC
▪ Entity Framework, Prisma
▪ React.js, Next.js, HTML, CSS
▪ JavaScript, jQuery, Bootstrap
▪ Visual Basic (VB6)
▪ PowerShell

OTHER QUALIFICATIONS
➢ Google Analytics Individual Qualification Certification
➢ Certified Machine Learning Specialist GICT Training & Certification
➢ Microsoft Certified Professional
➢ Microsoft Certified Technology Specialist, SQL Server 2005
➢ Microsoft Specialist 

• Core Solutions of Microsoft SharePoint Server 2013 
• Developing and Implementing Web Applications with C# and Visual Studio .Net 
• Developing and Implementing Windows®-based Applications with C# and Visual Studio .Net 
• Programming in HTML5 with JavaScript and CSS3 Specialist
   

Bachelor of Computer Science (Honours) – Nov 2005

Diploma in Business Analytics - Jun 2025

Certified Machine Learning Specialist, GICT Training & Certification - Oct 2022