Mena Thusanthan

We are Ascenda powers the growth of leading financial services brands worldwide with premium rewards programs that differentiate their products, drive profitable customer behaviors, and create sustained engagement. · Quickly resolve customer queries by phone and email. · Provide ...

Manage the processing and review of customer compensation appeals related to fraudulent transactions or scams. Ensure each case is reviewed thoroughly, and compensation decisions are made in accordance with the bank's policies and procedures. · Ensure that all customer interactio ...

Handle phone calls from customers Schedule appointments for customers for servicing or repair Assist service advisors with call centre matters Make proactive calls to customers to remind them of upcoming service and propose scheduled appointments Respond to incoming emails regard ...