Professional summary Seeking positions to head Data Centre Operations, IT Infrastructure Management with a technology-driven organization - Data Centre Professional with 20 years of experience in the Data Centre space.
- Worked closely with customers in all aspects of data center operations, IT infrastructure, facilities, and other enablers of technologies, such as cloud, green computing and Data Centre Infrastructure Management DCIM as part of the Data Center Transformation life-cycle.
- Delivered consulting solutions such as Data Center Roadmap, Critical Facilities Optimization Service, Data Center Technology Planning. Data Center Sourcing Options for local and MNCs
- Key stakeholder management and interaction, including external vendor management
- Solid understanding of a 24 x 7 high-availability, mission-critical facility and able to articulate needs and plans to vendors
- Experience deploying hardware and services in co-location data centers. Detailed understanding of current data center best practices, design principals, Power systems (UPS, STS, PDU, Power strips, etc…), Network connectivity standards, Rack Design, Thermodynamics, Fires Suppression, Cabling standards (copper and fiber) and Capacity Management
- Data Centre Lift and Shift Migration experience.
- Financial Forecasting. Prepare and manage OPEX budget for all the co-location DC under my care for both renewal and new customer contracts.
Work history Senior Operations Manager 02/2023 to Current Princeton Digital – Singapore and Jakarta - Part of the platform team responsible for planning, directing and coordinating activities pertaining to the day-to-day support of the Jakarta 2 hyperscale data center designed at 1.4 PUE
- Responsible for managing the team that develops and carries out data center infrastructure technology projects as well as day to day activities.
- To maintain data center and environmental facilities including but not limited to UPS, backup generator power, fire prevention systems, and HVAC
- Planning, installation and support of the company’s physical computer infrastructure (hardware, systems software, networks, and backup systems
- Troubleshoot issues within the data center and physical infrastructure.
- Manage and support change and release processes for physical environments.
- Establish physical operational support procedures for all systems.
- Lead small team of employees, 3rd party contractors and Managing agents.
- Train all team members with the relevant DC knowledge
- Create metrics and monitoring to aid in SLA reporting
- Respond to customer RFPs coming from Sales on requirements pertaining to cooling environment, cross connects, Power PDUs and rack management etc.
- Conduct tour and presentation to potential customers about the new facility and also about the network connectivity.
Notable Accomplishment - Aid in hiring talent in Jakarta for the Critical Facility Manager, Principal Mechanical and Principal Electrical Engineers for the 22MV Hyperscale Data Center.
- Proposed an operations team structure for the new hyperscale Data Center in Jakarta.
- Written a RFI and RFP for the selection of a 3rd party Managing agent.
- Work with Consultant to review the current basis of design (BOD) and Data Centre Best Practices
- Understand the Sequence of Operations (SOO) and taking part in the Integrated systems testing before go-live date.
- Working with Managing Agent and Consultant to develop SOPs MOPs and EOPs for the new Data Center.
- Work with the project team to identify any current obstacles pertaining to access, CCTV placement etc.
- Be part of the 2 times a week call on the project schedule and updates and offer any inputs.
- Be part of the BMS weekly call and offer inputs.
- Aid sales in creating a customer presentation for the new Data Center, showing key components, location of the Data Center, Power and Cooling Infrastructure, certification, security, architectural, network connectivity etc.
Technical Program Manager, Edge Infrastructure (Edge DCO), 11/2021 to 01/2023 Tiktok/Bytedance - Singapore, Singapore - Participate in site selection for new Edge PoPs based on traffic patterns and peering availability.
- Work with capacity planner to ensure network/server capacity for business needs.
- Drive and manage multiple programs covering a range of areas (PoP, datacenter network & backbone networks, subsea cable networks) with a team of cross functional partners
- Design and deliver large-scale network projects composing of dark fiber, leased waves, IP transit and peering circuits, Colo space, power, cross connects, point of presence and content delivery networks build.
- Create deployment package consisting of scope of work, rack elevation, port map, IP addressing, floor plans and power utilization.
- Lead technical planning with ISP for interconnection and caching projects.
- Lead DCIM initiatives with various colo vendors and also work with third party vendor to implement remote monitoring of the DC environment.
- Lead and collaborate with the SOE and the 3rd party vendor to resolve all break fix issues in all the private CDN as well as self-built colo POP sites
APAC Data Centre Manager, 08/2016 to 10/2021 Orange Business Services - Singapore, Singapore - Accountable for managing 10 primary co-location data centres namely in Australia, Singapore, Japan, China, Indonesia and India.
- Manage the interlock with DC suppliers in APAC from pre sales to operations.
- Actively participate in DC strategy update for APAC region
Work with leadership to define regional strategies including partner/vendor/site selections that adhere to uptime institute of at least Tier 3 in the region. Also, evaluate security, TVRA for our banking customers and MTCS Multi-Tier Cloud Security Standard (MTCS) etc. - Supporting pre-sales by providing the best solution (availability / cost efficiency / DC strategy compliance) to any requests from sales or pre- sales team.
- Work with various stakeholders to coordinate and implement project requirements that will include liaising with sourcing for product quotation from various vendors or work directly with the vendor for a quote.
- Internal project management, design and working with vendors for data center infrastructure solutions.
- Manage OPEX and CAPEX budget planning for both new/existing customer contracts with DC co-location vendor. Renewing the contract with DC supplier based on customer contract with Orange. Thereafter putting up purchase order requisition for Finance department approval and issuance of Purchase Order to the DC colocation vendor of our choice.
- Setting -up (for new suppliers) and running a supplier management governance : financial (order / invoice control) / activity control / quality assurance.
- Support Orange Business Services implementation team by providing consulting services for DC urbanization and “smart eyes” to control locally implementation action performed by third parties.
- Managing any unexpected event (crisis / exceptional maintenance) which might occurred with any DC suppliers.
- Maintain, monitor, analyze and troubleshoot data center equipment connectivity issues, provide break/fix resolution or escalation.
- Multi-million dollar financial forecasting and budgeting experience
- Own the relationships with vendors, hosting providers, Circuit providers and any other 3rd party services we use to build our infrastructure.
- Implemented 2 Data Centres in Singapore for the flexible engine orange cloud platform.
- Migrated 2 data centres from 2 different co-location sites on to the Orange Cloud Platform for a retail customers resulting in large cost savings.
Critical Facilities Senior Data Center Consultant, 06/2011 to 02/2016 Hewlett Packard Asia Pte Ltd (HPE) - Singapore, Singapore • Work with client executives to understand business priorities and realign their IT strategies to support them.
• Scope to include all aspects of the technology consulting lifecycle, from IT strategy, service strategy, architecture
• Planning, solution development, through installation and deployment. This will include provision of a Data Center
• Roadmap, Data Center Technology Planning, Trusted Advisor Role and DCIM implementation.
• Architect solutions that span and integrate the full scope of HP's Critical Facilities offerings.
• Contribute to the Critical Facilities Strategy region team and community in better understanding emerging and/or
• complex technologies, theories, and techniques
• Perform assessments/gap analysis of client enterprise architecture domains
• Deliver Data Center transformation roadmaps, optimization and standardization strategies
• Support Account Managers, Consulting Partners and Principals in establishing HP as a trusted advisor and
• strategic partner in key accounts
• Negotiate and influence senior leadership Project Summary Major Telco, Australia
Provision of Data Centre Roadmap services with Space Power and Cooling (SPC) planning for customer's facilities in Australia. DC Roadmap services include Site Selection Criteria, Business Risk evaluation, Future Topology and Cost Benefit Analysis and review their existing IT strategies. Major Telco, South Korea
Provision of a Data Center best practices and DC new trend technologies report. Major Education Institute, Singapore
As a Critical Facilities Consultant providing DC assessment and with Space Power and Cooling (SPC) Planning for customer's facilities in Singapore. Consultancy also includes SS564 Data Center Energy Management evaluation. Major Automobile, Regional Data Center Strategy
Assist Lead Consultant providing DC Roadmap services for a Regional Data Center Strategy for the customer in Asia Pacific region. Data Center Assessments and reviewing the IT standards and strategy for consolidation and developing the future state requirements based on the business strategy and evaluating options for the Regional Data center and developing the business case. Major Financial Institute, Singapore
• Critical Facility Consultant providing Financial Cost Analysis for Build and Collocation site options for the DC consolidation project.
• Space Power Cooling Planning
• Current State Data Center Assessment for both IT and Facility.
• NOC Design and Financial Costing Major Security Company, China
Lead Consultant providing DC Roadmap services for a Data Center Strategy for a customer in China, Data Center Assessments and reviewing the IT standards and strategy for consolidation and developing the future state requirements based on the business strategy and evaluating options for the colocation based Data Center vs a build strategy. Major Airline, Hong Kong
As a Consultant involve in developing RFP for Data Center Colocation Vendor Selection. Service Delivery Manager, 01/2011 to 06/2011 IBM - Singapore, Singapore • Maintained a Production and Disaster Recovery Tier-3 Data Center with a 24/7 support for a local bank in Singapore.
• Managed a team of 4 data center facility engineers and CCTV security engineer.
• Main contact between the bank and IBM for Data Center Facilities and Infrastructure.
• Main responsibilities include :-
• Liaising with vendors on behalf of the bank and potential stakeholders on matters relating to the data center facilities and infrastructure.
• Capacity planning for current and new growth in terms of space power and cooling.
• Maintain an up to date space power and cooling database.
• Allocation/approving servers/storage/network equipment Space Power and cooling via change management request.
• Management of physical security & CCTV camera.
• Planning with Facility Managers of the 2 facilities for annual HT/LT servicing, building load test and dry run.
• Planning monthly, bi-yearly and annual scheduled maintenance and broadcasting to the bank and potential stakeholders.
• Managed change/incident request as well as problem tickets with respect to Data Center Facilities' and Infrastructure.
• Negotiating and manage vendor contracts, service level agreements (SLAs).
• Liaise and coordinating with contractors for maintenance completion on time and as per KPIs.
• Attend weekly meetings with other infrastructure service delivery managers/senior executives and report status, irregularities, improvement and change management pertaining to Data Center facilities. Senior Data Centre Engineer, 06/2008 to 01/2011 Salesforce.com - Singapore, Singapore • Build out and implemented a Tier-3 Singapore Production Data Center of 2212 square feet in July of 2008.
• Upgraded and added 5000 square feet of rack space to an existing 6000 square feet at the San Jose CA Production Data Center in October 2008.
• Built and Implemented of another Tier 3 Reston Virginia DR Data Center of 7000 square feet in March 2009. This includes power, mechanical, structural and network engineering along with Fire safety, surveillance, restricted access and emergency power systems design.
• Setting up all power, environmental, cabling and space requirements.
• Racking of servers structured cabling and network connectivity as well as configuration management, capacity planning, vendor management and documentation.
• Coordinated and managed efforts towards the construction of any new data centers or recovery sites through management of vendors, coordination of relevant construction process, procurement and equipping of the data centers.
• Managed day-to-day operations and attend/co-ordinate break fix issues.
• Managed vendors to deliver and meet service level agreement for DC operations and formulate service improvement plans.
• Data Centre facilities and provisioning services, such as facility management, space & power capacity planning, managed hosting services, etc.
• Project management, supervision and quality assurance of 1st/2nd level support staff, vendors, etc.
• Provided support within teams and NOC to monitor, troubleshoot, escalate, track and resolve any services under Data Centre.
• Audit experiences for SAS70 and ISO2700X.
• Coordinated end-to-end systems monitoring data center floor planning, server consolidation, and SAN infrastructure.
Data Center Operations Management
• Managed, configuration and troubleshooting electrical and mechanical systems in use in the data center environment including UPS systems, AC unit's chiller, feeders, inverters and generators.
• Analysis of airflow and temperatures within the data centers including implementation of tactical service improvements and upgrades to improve air circulation and optimize temperatures in the data centers and disaster recovery site.
• Physical access control management; manage access list, authorize additions and deletions, periodically review access list for potential deletions and periodically audit access logs for exceptions.
• Developed and managed systems documentation, drawings and procedures.
Capacity Planning
• Monitored consumption of space, power and cooling capacity. Provide visibility of capacity and consumption of resources to management.
• Managed hardware in date center to maximize utilization.
• Change management coordination; managed new hardware capacity allocation within the data centers as well as decommissioned hardware. Allocated space for new hardware; coordinated electrical connectivity, and physical movement of equipment in data center. Senior Systems Engineer, 03/2006 to 06/2008 Singapore Power - Singapore, Singapore - Managed the Data Centre Operations section comprising one primary (5000 square feet) and one secondary (2500 square feet) Data Centre facility for space power and cooling.
- Lead a team of computer operations personnel and supervise their day-to-day activities to ensure the smooth running of the on-line and batch processing facilities i.e.
- Meet all key performance indicators for Data Centre Operations.
- The team comprises Production Control, Computer Operators & Supervisors, I/O control clerks, and disaster recovery personnel.
- Implemented policies and automated as much as possible, operations processes to enable Data Centre Operations to run smoothly and with minimal disruptions in a 24x7 environment.
- Pro-actively managed data center facilities, including environmental support equipment such as UPS, FM200, power supply, and precision air-conditioning equipment for both primary and secondary Data Centre.
- Provision of secure and safe data centre environment to support the 24x7 computer operations FM200, precision air-conditioning and UPS.
- Upgrading power and UPS capacity & generator to support new servers for the next 5 years.
- Involved in the preventive maintenance for Business Recovery Centre and the current Data Centre for UPS. Precision air-cons, FM200 system and the fire alarm with various vendors.
- Supporting operations on various UNIX based applications systems.
- Have worked closely with other divisions to manage changes to the Data Centre facilities, equipment, operating systems, application software databases and server relocations/consolidations.
- Participated in systems projects to ensure that data centre requirements are addressed during design and verified during implementation.
- Played a significant role in designing, implementing, testing, exercising, and maintaining Information Systems Department's Disaster Recovery (DR) Test Plan for critical business applications (FLINS, HRMS, EBS, Internet and Email) and related issues.
- Managed the Data Centre capacity to ensure future server capacity can be met.
- Proactively monitored Data Centre facilities, Batch Jobs and Applications via HP Openview and take appropriate actions to resolve or escalate to system admins and application for resolution.
- Managed and support DC change, expansion, office moves and new requirements.
- Developed process and procedure for DC standards and policy.
- Maximized cost efficiencies for future DC requirements due to technology changes.
- Minimized the functional impact to business units by analyzing forecast requirements.
- Maintained IT Infrastructure operational stability by finding limitations in the current DC configuration or process.
- Managed issues to completion that effect DC.
- Track DC spending during projects to ensure estimated budget is maintained.
- Presented financial proposals and technical solutions for DC change.
- Provided first and second level support to internal users for a business application.
- Transport changes submitted by application team to production.
Monitoring Analyst, 06/2005 to 03/2006 Union Bank of Switzerland, UBS - Singapore, Singapore - Instrumental in providing application and monitoring support for the bank infrastructure.
- Pivotal in supporting LINUX/SOLARIS basic systems administrations.
- Successfully generated reports for user using PL/SQL from the historical database (ORACLE)
- Successfully generated Reports (Includes Historical and real time reports) using Business Objects.
- Administered and monitored Windows machines via Microsoft Operation Manager (MOM).
- Install SSM Agent on boxes that needs to be monitored by NETCOOL.
- Played a significant role in analysing & troubleshooting for Monitoring Agents running on all Linux, UNIX and Solaris boxes.
- Efficiently designed log4x application for sending alerts directly to Netcool.
- Involved in NETCOOL monitoring for all Agents Down alerts of all servers (LINUX, SOLARIS, WINDOWS and MAC OS) in UBS.
- Involved in mapping migration of HTML and SQL queries from the development to production box.
- Involved in creating Map via the Netcool tool, very similar to ORACLE reports and form creation.
- Monitored log files and critical process for any SPAMMING activity.
Messaging Systems Support Engineer, 07/2001 to 06/2005 with Societe International Telecommunication DE Aeronautiques, SITA - Singapore, Singapore - Supervised the performance of all TYPE-B messaging and application system, analyze system events and take appropriate action to restore the system in order to reduce or eliminate any service impact.
- Part of the team involved in providing network support and administration for more than 800-1000 multicompany users, including daily backups.
- Significantly contributed in analyzing all network, customer and connections alarms.
- Coordinated with Customer Support Center (GCSC), Regional Helpdesk, Global Network Management Center (GNMC) and Customers to resolve problem.
- Handled systems like SITATEX, MEGASWITCH in X25, MATIP and MQ-SERIES host to host connections plus the NTS Network Telex system.
Application Support Engineer, 11/2000 to 07/2001 IM&P Services Pte Ltd - Singapore, Singapore - Providing support to Hewlett Packard's global internal application system.
Systems Engineer, 07/1996 to 11/2000 Singapore Telecom SINGTEL - Singapore, Singapore - Part of the core team involved in designing, building & maintaining the Vessel Height Measuring System (VHMS II) off the coast of Changi for CAAS.
- Holds the distinction of •Building & installing Oracle Reports and forms for the VHMS ship movement status on the VHMS II system.
- Supporting VHMS II CAAS operational staff.
- Performing VHMS II system/oracle database backup and recovery.
- 24 x7 standbys in case of failure of the VHMS II.
- Developing and maintaining application software that supports Marketing Information System (MIS) (UNIX environment) requirements.
- Providing technical support for Lorads II Centre personnel and include creation of new LAN /Internet users.
- Successfully installed, configured and maintain Hubs and Switches etc.
- Efficiently prepared ISO 9000 documents for the VHMS II Software maintenance procedures.
- Configured end-users PCs (DNS, WINS and IP setup).
- Functioned as a system administrator for the creating of users, housekeeping of ICC/IDD rates checking system and also performing uploading of rates, verification and validation.
- Generated •Weekly/monthly VHMS II reports and statistics for CAAS analysis.
- Reports and statistics from MIS according to the needs of Product, Marketing or Sales Manager using shell scripts, SQL, RDBMS (Oracle), Microsoft Access and C/C++.
- Handled LAN network and Office Automation of Singtel Aeradio Lorads II Centre.
- Merit of performing software and hardware maintenance/upgrade on PCs during the migration period from Banyan Vines to Windows NT/2000.
- Worked on setting up a small office network system for development using Windows NT server and workstations during the LORADS II Software attachment.
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