PEI TING DIDI NG

Customer-focused professional with over 10 years of experience delivering exceptional service in fast-paced environments. Proven ability to manage high-volume inquiries, resolve complex issues efficiently, and build strong client relationships while maintaining professionalism and empathy. Skilled in communication, problem-solving and improving customer satisfaction. Committed to delivering positive customer experiences and contributing to organizational success.

Results-driven professional with over 10 years of combined experience in KYC analysis and customer service within regulated environments. Demonstrated expertise in customer due diligence (CDD), identity verification, document review, and ensuring compliance with AML/KYC regulations while delivering exceptional client support. Strong analytical and problem-solving skills with the ability to identify discrepancies, mitigate risk, and manage high-volume caseloads efficiently. Recognized for maintaining accuracy, confidentiality, and professionalism while building positive client relationships and supporting organizational compliance objectives.

Hospitality and tourism diploma