Razak Saleh

Analyst I S.AdminiOfficer I CSO I Excel Expert

Healthcare

Singapore

About Razak Saleh:

Results-oriented professional with a strong foundation in data analysis, project management, and stakeholder engagement. Proven ability to leverage data-driven insights to optimize operations, improve efficiency, and drive positive outcomes. Adept at collaborating with diverse teams to achieve project goals and deliver exceptional results. Proven experience in managing projects, analyzing data, and implementing effective solutions in fast-paced environments.

I am interested to join the companies I will apply here, and I am confident I possess the skills and experience necessary to excel in this role.

My experience here in ISS for Training Program Development and Delivery. It is that we work with Fire Safety on the program's place for users to attend training in the hospital. I am also in charge of signage, I develop a QR placed Signage system and with my team we manage over 3000 Signages throughout NUH. While the term Signages may seem insignificant, but a mistake of 1 signage, NUH will penalize us $500 but throughout the 4 years NUH it has been a $0 penalty due to the constant check, coordination and delivery.

I am proficient in analyzing competency gaps and conducting thorough training needs analysis based on business requirements and which is most efficient. My ability to gather and analyze feedback data allows me to accurately measure learning effectiveness and make data-informed adjustments. Majorly I am an analyst, I will see through data and depending on the risk management and fault to evaluate.

In NUH, I manage the projects payment and finance for sites. Work with HQ on the budgeting plans & attendance on a monthly Basis. I would advise the team which direction to proceed with payment and evidence of work completed.

I have a solid performance and trust from management but currently my company does not have a future for my career as I would like to grow into a bigger role. My expertise in talent negotiations may enable me to identify and develop high-potential employees and progressive learning.

Whether in ISS or DKSH, we maintain our client to the highest standard, working closely and have a good amount of engagement to understand their needs and I would provide a solution. I manage a team well, ensuring I can help them with their enquiries and guide them in what to do with respect and discipline.

In all my roles, I have consistently demonstrated my ability to create and implement experiences that drive measurable results. I am eager and very interested in taking up this position and to grow.

Thank you for your time reading and consideration.

Experience

Experience:

Operations Analyst Cum Customer Service Officer Cum Senior Administration Officer - ISS M&E Private Limited | 2021 – Present (3+ years)

Project budgeting.	Client Managing and Negotiator
Some knowledge of Esker / SAP system	Look at data patterns, and areas for improvement.
Tracking Orders status and follow up.	to optimize processes and reduce costs.
Raise PR/PO to vendors using ISS system.	Receptionist duties at Sites requirements.
Any other ad-hoc duties assigned by Manager	Good Administration and Mathematical skills
Handled financial matters, including vendor	Administration duties at Sites requirements.
Team oriented and able to work independently.	Analyzed operational data to identify trends,
Managed a team of Operations and Admin staff.	Developed and implemented data-driven solutions
Follow up on the Above Base & Job completion.	Excellent written and verbal communication skills
Collaborate with stakeholders to Report Inventory	Update ISS system and Ordering to Billing Tracker.
Good positive working attitude and good attendance.	Oversee of Attendance KPI and Company Payment Claim
Ensure accuracy in updating of any data into system.	To be thorough and pay attention to details and cost.
Develop and improve SOP for handling customer complaints	Ensure that all documentation is maintained in proper order.
2nd Oversee of Inventory Reports & Monthly Inventory Reports	Support / Backfill Receptionist / Admin when they take leaves.
Experience of working within a demanding, fast-paced environment	Oversee the daily operations of Signages and locations on placement.
Follow up on outstanding documents from Purchase Requisition to Billing.	Excellent Microsoft Office skills - Word, Excel, Power point and Outlook.
Coordinate with internal departments concerning the feedback of customers	Follow up with Client on the Client PO to process ISS Purchase Requisition.
Manage a team to ensure a smooth learning journey and effective operations.	Consolidation of Physical Checklist of Trades Dept & Data of ACMV, MECH, BLDG, ELEC
Preparation of Monthly Reports, Attendance Report, Energy Report, Power BI Report	Ability to provide efficient, timely, reliable, and courteous service to customers
Generate statistics for internal and external stakeholders and perform data analysis/studies	Compile customer feedback and provide advisory to management by generating monthly dashboard data
Attend and respond to all customer's feedback via emails, Customer survey, and other channels Investigate and determine the root cause of the issues, provide findings to internal departments, and explain the best solution to resolve customer enquiries with engineer.	Handled financial matters, including vendor creation

Crime Analyst - Singapore Police Force | 2020 – 2021

Collect, analyze, and enrich internal and external sources of Anti-Financial Crime (AFC) intelligence & Anti Scam, including but not limited to information from competent authorities, typology reports by reputable governmental/non-governmental bodies.
Conduct strategic analysis to identify money laundering, and other emerging crime trends or patterns that may have an impact to Singapore; and conduct operational analysis to identify specific entities or networks that may pose crime risks to the Banks/Neighborhood/Singapore.
Provide timely and concise updates to higher ranking officers on the outcomes of strategic/operational analyses, including the assessment of the scams & crimes.
Collaborated with police sergeants to target high crime areas.

Product Coordinator - DKSH Singapore Pte Ltd | 2017 - 2019

Gather customer feedback and insights to inform product development and improvement
Collaborate with the sales team on new business opportunities Sales.
Contribute to the development of marketing materials and sales resources
Work closely with Clients and analyze day operations.
Manage stakeholder expectations and facilitate cross-functional communication
Oversee day-to-day product operations of assigned Trade: 3M, Sime Darby, Suntory, RedMart stocks and incoming shipments.
Logistic Management of Stocks & Coordination.

Education

Singapore University of Social Science: Analytics (Part Time) | On-hold
Diploma in Business Practice (Administration & Management) Ngee Ann Polytechnic | Oct 2017 - May 2020
Higher Nitec in Accounting Institute of Technical Education | 2013 – 2015