Reshmii Murugaiya

Lover of sports, arts and nature

Little Professors Student Care Centre,  Punggol/Jurong - Programme Staff Teacher (Full-Time)

MARCH 2022 - PRESENT

• Design and follow a full schedule of activities and discover suitable teaching materials
• Provide basic care and caregiving activities such as providing food after school hours, change of uniforms, nap time, homework time etc.
• Use a wide range of teaching methods (stories, media, indoor or outdoor games/activities, drawing, art, science experiments, character education etc.) to enhance the child’s abilities
• Greet persons entering the establishment, determine nature and purpose of visit
• Evaluate children’s performance to make sure they are on the right learning track
• Remain in constant communication with parents and update them on the progress/health of their children
• Observe children’s interactions and promote the spirit of concord
• Identify behavioral problems and determine the right course of action
• Collaborate with other colleagues to care for every child and work together during festive decorations, school holidays and events
• Adhere with teaching standards and safety regulations as established by the official sources

JH Kim Taekwondo Institute, Clarke Quay/Katong - Receptionist (Full-Time)

DECEMBER 2021 - MARCH 2022

• Collect, sort and distribute rank cards, certifications to students and prepare mails, messages and courier deliveries
• File and maintain records
• Greet persons entering the establishment, determine nature and purpose of visit
• Answer and forward calls, providing information, taking messages and scheduling appointments
• Perform administrative support tasks on computer to work with pay records, invoices and update student attendance records
• Receive payment and record receipts for services
• Provide information about establishments such as the location of offices, employees within the organization, or services provided 

The Learning Lab, Novena - Call Centre Agent (Contract)

DECEMBER 2020 - DECEMBER 2021

• Answer incoming calls to answer parents enquiries and resolve parents complaints
• Creating leads for new enrolments in the computer system
• Research required information using available resources 
• Help parents with forms, application and replacement class arrangements 
• Document all call information according to standard operating procedures and complete call logs
• Recognize, document, and alert the relevant management team of various requests from parents
• Follow up customer calls where necessary

Khoo Teck Puat Hospital, Yishun - Customer Service Officer (Part-Time)

AUGUST 2019 - DECEMBER 2020

• Visitor/Patient registration into Visitor Management System(VMS)
• Manual registration and printing of tickets for foreigner visitors and visitors without their IC/Ez Link/Driving License
• Assist at Gantry point
• Handle complaints
• Work directly with visitors and patients to meet their needs and answer their enquiries

Diploma in Business Administration (Accounting and Finance) from PSB Academy

GCE O'LEVEL from Jurong West Secondary School