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Ronald Alisjahbana

Ronald Alisjahbana

IT Support Engineer
Singapore

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About Ronald Alisjahbana:

Experienced in supporting both SME and large organizations in both service desk and onsite roles. 

  • ITIL 4 certified
  • Microsoft Certified: Azure Fundamentals
  • AWS Academy Graduate - AWS Academy Cloud Architecting
  • Coursera / Google Technical Support Fundamentals

Experience

5 years experience in various IT service desk and field support roles. Familiar in both server and cloud based environments, M365 and Google Workspace.

Basic knowledge of command line, Terminal, bash and Powershell scripting

Inventory and asset management (maintenance and disposal), machine and software deployment

Familiar with Active Directory and JumpCloud Directory, Apple Business Manager

 

Education

Diploma in ICT (Systems, Services and Support)

Learned fundamental concepts in networking, cloud, IoT and cybersecurity. 

Concurrently completed ITIL 4 Foundation, AZ-900, Coursera/Google Technical Support Fundamentals, AWS Cloud Architecting.

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