rosidel estrada

Working in Singapore since 2008

Work Experience

HIP Project:

• Involve in Housing & Development Board (HDB) upgrading projects.
• Assist residents during exhibition by introducing the components of the HIP projects and give briefing on the materials and works that will done in the course of the project
• Assist residents to register their chosen Improvement items during eOpting (HICS) or Active Senior (EASE) retrofits provisions.
• Plan and launch public relation programs for Home Improvement Program (HIP) such as preparing and distributing circulars, letters and notices.
• Plan and coordinate works to be carried out within the flats timely.
• Handle enquires, feedback and complaints pertaining to the projects as well as follow-up on actions to resolve it.
• Initiate proactive measures by anticipating & address to community concerns and issues.
• Maintain proper documents and filing according to Client’s requirement.
• Conduct regular visits to residents / tenants affected by the HIP works to gather feedback and keep them posted of the work schedule’s changes and impacts.
• Prepare and submit reports pertaining to public relations activities

LUP & PA Project:

• Prepare and distribute letters to residents regarding the project development
• Handles customer/clients feedback, enquiry and complaints
• Assist the Safety Officer in designing signages that gives information/guidelines to workers on safety measures  
• Coordinate with Site Supervisor and personnel involves for immediate response/action to feedback/complaints 
• Visit residents for reassurance regarding any damage/issue caused by LUP works
• Attend Project meetings and take minutes
• Compile and review monthly Residents Feedback and Safety Report
• Prepare Safety report and assist in logistics for Safety program
• Assist in planning and coordinate PR programme for the project
• Prepare/Design notices for upgrading works
• Updating and sending BCA Covid Safe submission to BCA
• Monitoring and updating of school maintenance cases

PUB Projects

• Identify those houses (landed properties) / commercial & industrial establishments /schools / HDB Blocks that will be affected by the line of work
• Do outreach to homeowners & recce the location of manholes
• Call, email or send messages to owners/management for appointment or schedule of work
• Prepare PUB Notification letters 
• Assist, reply and take immediate actions on owners request or feedback
• Assist and introduce the team during appointment with home owners
• Attend PUB meetings
• Prepare daily/weekly work schedule and PR reports 
• Coordinate office supplies request and monitoring, coordinate office cleaning and maintenance

Administrative/HR Duties

• Screen and handle telephone calls, enquiries and request
• Manage, compose and prepare correspondences (e.g. e-mails, letters)
• Arrange overseas and local courier services
• Collate, prepare and review monthly/yearly department reports
• Monitor expense budgets and provide analysis and justification
• Prepare presentation slides/materials and produce supporting documents
• Set-up and maintain an up-to-date filing system
• Establish general office systems, control and procedures
• Assist in planning/ organizing activities (e.g. product launch/promotional events, team building/corporate outing)
• Arrange travel booking, hotel arrangements and itineraries for clients/visitors
• Purchase and manage assigned commodities and contract services
• Organize and coordinate appointments, meetings, conferences, take minutes etc.
• Update, monitor, distribute ISO files and assist with ISO site audit
• Monitor, arrange and handle enrollment of workers and employees trainings & training schedule
• Handle factory/company license application/renewal
• Handle and arrange worker’s BCA Coretrade assessment and training 
• Interview and assist HR in evaluating potential candidates for hiring
• Monitor workers medical and annual leave

• Degree in Industrial Engineering
• Computer literate and proficient in Microsoft Office Applications (WORD, EXCEL, POWERPOINT, ACCESS)
• With background in using ERP, Lotus Notes and Autocad 2D
• Certificate on Telephone Etiquette Mastery  - SIM Professional Development