Ryan Christian Osoteo

Dynamic and result oriented Hub Supervisor with 2 years of Experience in Logistics. Proven track record of leading and motivating teams to achieve top performance. Transformed my hub into one of the most efficient and customer-oriented in the country. Graduate of Information Technology with a technology and innovation. Committed to continuous improvement and team success.

Delivery Hub Supervisor

J&T Express Philippines

09/2022-06/2023

Achievement/Tasks

• Lead and manage a team of over 40 sprinters and admins. Ensure smooth operations of the warehouse and branch.
• Set goals and deadlines that comply with the company plans and vision. Prepare manpower and resource accordingly.
• Conduct performance evaluations (KPIs) and resolve individual and group issues. Ensure that the SOPs are followed.
• Monitor employee productivity and provide constructive feedback and coaching. Meet or exceed 97% successful delivery rate.
• Prepare employee shift schedule, manage attendance and data summaries. Maintain warehouse equipment and facilities.
• Prepare and submit performance reports.

Quality Assurance

J&T Express Philippines

10/2021-08/2022

Achievement/Tasks

• Manage the flow of inbound and outbound parcels. This includes tracking parcels, ensuring that they are delivered on time and in good condition, and resolving issues that may arise.
• Inspect and verify parcels. This ensures that the correct parcels are being received and shipped.
• Review photo proofs of problematic parcels. This helps to identify and resolve any issues with parcels that are damage or lost.
• Scan arrival and departure parcels. This helps to track the movement of parcels and ensure that they are accounted for at all times.

Bachelor of Science in Information Technology

Saint Louis College