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Sai Kyaw Htay Aung

Sai Kyaw Htay Aung

IT Support Engineer

Technology / Internet

Singapore

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About Sai Kyaw Htay Aung:

Experienced IT field with over 6 years of valuable experience in troubleshooting, administration, configuration, routing, switching, installation, and software testing project performance to ensure company success. Familiar and adept at working with the team. Excellent customer service skills and a proven ability to work effectively with different personalities. Willingness to take on added responsibilities to meet team goals.

Experience

 

IT Assistant

Hilton Dubai Palm Jumeirah Hotel – Dubai, UAE

Deployed and configured Windows 10 and 11 OS, network, system, printer, hardware and software. Managed Active Directory and Group Policy, permission user account, and enforcing security policies. Projector, Video, Microphone for Meeting room setup, and digital door software system updated. Resolved an updated Windows 11 OS, network, system, printers, hardware, and software. Provided new laptop and desktop setup, Microsoft account, Email, and ID inventory for new users. Disabled user ID, phone, email, and Microsoft account for Inventory update.

 

IT Support Engineer

Partner Associates International CO.LTD - Yangon, Myanmar

Installed and configured system, networks, hardware, software, printer, passport, and barcode scanner. Monitored and maintained Data Center 24/7, system, network PRTG, server log, NAGIOS, email, and CCTV. Prepared and installed onsite VMware, server 2012 r2, pfsense firewall, Rack, network, PC, handover report, IBMC software, VPN, etc. for the project station. Technical support calls and remote desktops for clients and communicate how to resolve issues. Supported onsite for clients such as workstations, networks, printers, etc. Cabling and patching network and system for the new project station. Barcode printing for the project station.

IT Technician

AYA Bank - Yangon, Myanmar

Onsite installed and configured PCs, switches, routers, servers, and printers, for the new branch opening project. Prepared and Installed Windows 7 and software for new PCs, CentOS 6.5, and network printers. Onsite network cabling and testing for the new branch opening project. Set up PCs, projectors, and microphones for use in video conferencing rooms. Checked and Replaced Motherboard, Power Supply, FAN, RAM, chip. Maintained office PCs, networks, and mobile devices, and email Outlook.

 

 

Education

Bachelor of Engineering: Electronics and Communication (BEEC)

Technology University (Banmaw) – Kachin State, Myanmar

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