Said Ridzwan

Accomplished and strategic Assistant Restaurant Manager with over 9 years of experience driving operational excellence in dynamic dining environments. Skilled in optimizing workflows, enhancing customer satisfaction, and achieving financial targets. Expertise in team leadership, inventory control, and implementing innovative strategies to boost revenue. Dedicated to fostering a culture of professionalism and delivering exceptional dining experiences.

Assistant Restaurant Manager Sumac @ Temasek Club Singapore June 2025 – Present

• Supervise daily front-of-house operations in a high-volume semi fine dining setting, ensuring smooth and efficient service.

• Deliver exceptional guest experiences by maintaining elevated service standards, handling guest concerns, and training staff on hospitality best practices.

• Lead, schedule, and support a team of servers, hosts, and bussers, conduct training on menu knowledge and professional conduct.

• Oversee reservation systems and floor plans to optimize seating and guest flow during peak service hours.

• Collaborate with kitchen and bar teams to ensure seamless communication and timely delivery of food and beverages.

• Monitor inventory of front-of-house supplies, assist in ordering, receiving, and managing stock levels to prevent shortages or overstock.

• Conduct daily cash handling, end-of-day reconciliations, and POS reporting, assist in tracking labor and beverage costs to support profitability goals.

• Maintain ambiance standards (lighting, music, cleanliness, décor) in line with the restaurant’s brand and guest expectations.

• Support execution of private events, seasonal promotions, and assist in marketing efforts and social media engagement when needed.

• Generate and analyze daily sales reports, shift summaries, and labor cost reports using POS and back- office systems.

• Monitor key performance indicators (KPIs), including average check size, table turnover rate, and guest satisfaction scores.

• Assist in preparing weekly and monthly financial reports for senior management, highlighting trends, variances, and opportunities for improvement.

• Track and report inventory usage, spoilage, and waste to support cost control and ordering accuracy.

• Maintain logs and records for staff performance, disciplinary actions, training progress, and attendance.

• Report maintenance, safety, and health compliance issues to ensure timely resolution and regulatory adherence.

Diploma in Policing and Investigation

College Unikop | 2017 - 2018

Sijil Pelajaran Malaysia (SPM)

SMK Hillcrest Taman Sri Gombak | 2012 – 2016