Sean Mak

I am a highly motivated, positive and punctual person. I can adapt easily in a new environment, able to work independently and in a team as well. I have  good leadership skills and good problem solving skills.

POSITION : Senior Desktop Support Engineer
Project : NCS (Public Utilities Board)
SALARY : SGD2900
REASON FOR LEAVING: Expand experience and further my career growth opportunities

Job Description
• troubleshoot and setup software and policies for secured email users
• Assist on tech refresh project
• Update security patches (required by government)
• Perform Induction program on use of government laptop and policies to new users.
• Follow up close on client requirement on any updates
• Works on WOG, RDP, Internet and Performance machines.
• Assist others onsite engineers on daily incident
• Testing softwares before pushdown to users
• Assist on new software pushdown to users
• Deploy and setup Gomax device for users (ipad)
• Assist asset team on assets update
• Assist to diagnose errors or technical problems and determine proper solutions
• Escalate hardware issue to 3rd party support
• Provide end users support in a Windows based PC environment
• Troubleshooting network printers
• Migration of windows
• Troubleshooting in-house applications
• Perform imaging
• Troubleshooting network related problems
• To assist in any other IT related activities & implementation when required

COMPANY : PERSOLKELLY PTE. LTD.
DURATION : JUN 2021 – JULY 2022
POSITION : Desktop Support Engineer
Project : PCCW (Singapre Food Agency)
SALARY : SGD2300
REASON FOR LEAVING: Expand experience

Job Description
• Assist on site installation, troubleshooting, service maintenance and execute testing tasks 
• Assist to diagnose errors or technical problems and determine proper solutions
• Provide end users support in a Windows based PC environment
• Troubleshooting network printers
• Troubleshooting in-house applications
• Troubleshooting network related problems
• To assist in any other IT related activities & implementation when required

COMPANY : ITCAN PTE. LTD.
DURATION : OCT 2019 – APR 2021
POSITION : Desktop Support Engineer
Project : NCS (MOE AT YUHUA PRI SCH)
SALARY : SGD1800
REASON FOR LEAVING: Contract Ended

Job Description
• Format computers
• Troubleshooting computers
• Install drivers
• Service computers and printers
• Maintenance of the school server and system

COMPANY : XINNETWORKS
DURATION : JAN 2019 – SEP 2019
POSITION : Project Engineer
PROJECTS : ABN AMRO BANK AND MBS APPLE STORE
SALARY : SGD2300
REASON FOR LEAVING: Find the job was not suitable for me

Job Description
• Liasing with client and electrical company to survey the site
• Pulling of cables from the server room to the users workstation
• How to crimp data cables
• Working with different companies to meet deadlines
 

2013 - 2016 | NANYANG POLYTECHNIC
• DIPLOMA IN MECHATRONICS ENGINEERING

2009 - 2012 | ASSUMPTION ENGLISH SCHOOL
• GCE ‘O’ LEVEL