Sebastian Oh

I help organizations cut through complexity and deliver programs that create lasting impact. With over 20 years across APAC, I’ve worked on both sides of the table, leading delivery teams in professional services and serving as the client PM within enterprise organizations. This dual perspective gives me the ability to anticipate challenges, build trust across stakeholders, and translate between business goals and vendor execution. 

Whether driving large-scale digital platforms in banking and healthcare, or managing enterprise rollouts in retail and SaaS, I focus on turning bold strategies into measurable outcomes. My approach blends structure and adaptability: using Agile, Waterfall, or hybrid methods as the context demands, while always keeping clarity, momentum, and value delivery at the core.

Selected Achievements:
- Healthcare: Scaled national digital platforms to 400+ sites, improving patient access and streamlining data workflows.
- Banking & SaaS: Delivered multi-market platforms that drove $2M+ in onboarding revenue.
- Retail: Led NAV ERP implementation enabling the remote launch of IKEA’s largest global store, coordinating multi-country teams.
- Operational Excellence: Boosted service efficiency by 25% through enterprise AI chatbot deployment.
- Transformational Leadership: Built an HR function from scratch in Malaysia for a leading healthcare provider.
- Professional Services: Directed turnkey CMS projects for Quadient, balancing delivery excellence with client success.
 

Core Strengths: Program & Project Leadership | Agile & Hybrid Delivery | Stakeholder & Vendor Management | PMO & Governance | Strategic Execution | Professional Services | Cross-Side Perspective (Client & Vendor)

Professional Diploma - Digital Innovation