Seu WenKeat

Versatile professional with a Diploma in Information Technology and hands-on guest services experience. Skilled in office management, customer service, and IT programming, adept at managing multiple tasks and adapting quickly to new environments. Strong communication and problem-solving skills with meticulous attention to detail. Eager to leverage IT expertise and guest services experience to contribute effectively to a dynamic team in the tech industry. Passionate about driving innovation and enhancing guest experiences through technology.

Membership Registration: Manage the registration process for new memberships. Ensure accurate documentation and entry of member information into the database. Provide assistance to members regarding membership benefits, privileges, and inquiries. Hotel Registration & Cancellation: Process hotel reservation cancellations and modifications as per guest requests. Maintain accurate records of hotel bookings and cancellations to ensure efficient management of room inventory. Limousine Car Booking Services: Arrange limousine car bookings for guests requiring transportation services. Coordinate with transportation providers to secure timely and reliable car services. Assist guests with inquiries related to limousine car options, availability, and pricing.

Apr 2023 - Jan 2024

Genting Malaysia Berhad

Guest Services Assistance