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Shafaq Hussain

Shafaq Hussain

ID Admin and customer service officer

Administrative

Singapore

Social

About Shafaq Hussain:

Quick learner, Hard worker, Work with passion. 

Experience

Service Desk ID Admin / SingHealth (Nityo Info tech)

  • Support users from onsite to activate or trouble shooting their work applications accounts.
  • Escalate the tickets to Deskside support, other ID admin teams and other supported teams according to the relevant issues.
  • Creating tickets and following up with users and other teams till the issue gets resolved.
  • Support users through online phone calls and emails.
  • Working in the 24*7 shifts including Saturday and Sundays.
  • Working on the cases according to the SOP provided to the team.
  • Managing multiple users, vendors with the email and through chat systems
  • Updating and following up on multiple applications with SOP and then initializing with the users during troubleshooting
  • Working on the tools like SAP, Active Directory, LAPS UI, Bit locker Recovery for the troubleshooting
  • Creating work profile accounts for Doctors, Nurses, and VIP’s regarding the applications like ADID, SAP, H-mail, SCM.

Education

FEB 2020

Postgraduate Diploma in Hospitality and Tourism Management / London School of Business, Singapore

JUL 2018

BSc in Hospitality and Hotel Administration / State Institute of Hotel Management and Catering Technology (SIHMCT), India

MAR 2015

HIGHER SECONDARY COURSE CERTIFICATE(HSE) / Maxwell Matric Higher Secondary School, India

MaR 2013

SECONDARY SCHOOL LEAVING CERTIFICATE(SSLC) / Maxwell Matric Higher Secondary School, India

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