About Shafaq Hussain:
Quick learner, Hard worker, Work with passion.
Experience
Service Desk ID Admin / SingHealth (Nityo Info tech)
- Support users from onsite to activate or trouble shooting their work applications accounts.
- Escalate the tickets to Deskside support, other ID admin teams and other supported teams according to the relevant issues.
- Creating tickets and following up with users and other teams till the issue gets resolved.
- Support users through online phone calls and emails.
- Working in the 24*7 shifts including Saturday and Sundays.
- Working on the cases according to the SOP provided to the team.
- Managing multiple users, vendors with the email and through chat systems
- Updating and following up on multiple applications with SOP and then initializing with the users during troubleshooting
- Working on the tools like SAP, Active Directory, LAPS UI, Bit locker Recovery for the troubleshooting
- Creating work profile accounts for Doctors, Nurses, and VIP’s regarding the applications like ADID, SAP, H-mail, SCM.
Education
FEB 2020
Postgraduate Diploma in Hospitality and Tourism Management / London School of Business, Singapore
JUL 2018
BSc in Hospitality and Hotel Administration / State Institute of Hotel Management and Catering Technology (SIHMCT), India
MAR 2015
HIGHER SECONDARY COURSE CERTIFICATE(HSE) / Maxwell Matric Higher Secondary School, India
MaR 2013
SECONDARY SCHOOL LEAVING CERTIFICATE(SSLC) / Maxwell Matric Higher Secondary School, India
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