Sharly Loh

Results-driven and detail-oriented Senior Supply Chain Analyst with 13 years of experience optimizing supply chain operations, reducing costs, and enhancing efficiency. Adept at leveraging data analytics and innovative technologies to drive strategic decision-making and deliver measurable results. Seeking a challenging role to contribute my expertise in supply chain management and continuous improvement to drive organizational success.

WILLIAMS SONOMA (S) PTE LTD (Aug2010 till present)
Mar 2019 – Present
SENIOR SUPPLY CHAIN ANALYST
• Analyze and evaluate end-to-end supply chain processes, identifying inefficiencies and opportunities for improvement. Propose system enhancement of the inhouse supply chain visibility tools, enabling real-time tracking of shipments to help reducing workloads for our in-country team on managing vendor's shipments.
• Collaborated with cross-functional teams to defile key performance indicators (KPIs) and establish performance benchmarks for vendors.
• Led the vendor performance evaluation process, collecting and analyzing data from various sources and work with IT team to streamline the scorecard generation process by implementing automated reporting tools, savings approximately 12 hours of manual work per month.
• Developed and maintained vendor performance scorecard, providing key stakeholders with actionable insights, and improving decision-making processes.
• Communicated with the in-country team to obtain necessary performance data and resolve any discrepancies or issues related to scorecard metrics, POs or shipments.
• Lead data-driven root cause analysis of supply chain disruptions and implement corrective actions to minimize risks and ensure business continuity.
• Manage and mentor supply chain analysts, providing guidance and fostering a culture of continuous improvement and learning.
• Collaborate with cross-functional teams to update the Vendor Compliance Manual and managing the generic mailbox for all the enquiries from suppliers on vendor compliance.
Apr 2014–Feb 2019
SUPPLY CHAIN ANALYST
• Supporting our in-country team on the China Tariff skus / POs cost change.
• Perform and publish root cause analysis on delivery performance KPIs.
• Help define, administer, and execute the company’s vendor compliance program.
• Data analysis to refine WSI’s analytics strategy and how it drives business results.
• Dissecting, analyzing, and interpreting large supply chain data sets.
• Perform all aspects of data analysis, including data acquisition, manipulation, quality audit, and presentation of results.
• To define and determine the root cause in order execute improvements to business process.
• Manage monthly global vendor scorecard reporting and late PO chargebacks.
• Compile and Approving of PO exception submitted from vendors.
• Work with Logistics, DC Operations, and International Operations to update and publish the WSI Vendor Manual quarterly.
• To lead trainings for vendors, agents, and internal associates.
• Work cross-functionally with global business partners to develop standard operating procedures to enhance origin supply chain processes.
May 2012–Apr 2014
SENIOR COORDINATOR, VENDOR SETUP & SOCIAL AUDITING Aug 2010–Apr 2012
COORDINATOR, VENDOR SETUP & SOCIAL AUDITING
• Support in the collection and management of supplier legal agreements.
• Schedule factory social compliance audits as needed by the Manager of Social Compliance.
• Update Williams-Sonoma, Inc.’s database systems with vendor and factory information.
• Follow up with WSI associates, agents, vendors, and auditors to ensure quick turn times on needed information.
• Administer Williams-Sonoma, Inc.’s yearly insurance premium collection efforts for foreign vendors across Asia, Europe, the Mid East, and Central/South America.
• Escalate contract and insurance issues to the Director of International Supply Chain and Director of Risk Management, as necessary.
• Manage the activation and deactivation of vendors in Williams-Sonoma, Inc.’s shipping system.
• Assist with the creation and distribution of reporting for the Vendor Setup, Factory Auditing and Supplier Compliance functions.
HEWLETT PACKARD SINGAPORE PTE LTD
Feb 2007 – May 2010
FINANCIAL ASSOCIATE IV (VENDOR MAINTENANCE TEAM – AP DEPARTMENT)
 Appointed as Team Lead in February 2008
 Vendor setup for China, Taiwan, Thailand & Hong Kong
Key contact person for operation issue resolution / for most user acceptance testing.
• Planner & coordinator for tasks rotation within the team for the year.
• Maintain one’s responsible performance metric to meet the target goals.
• Participate in Business or Finance Project implementation.
• Ensure internal control compliance in one’s responsible area.
• Perform backup activities for one’s peer/department when required.
• Ensure proper records retention.
• Conduct training for the new member in team.
• Participate in SOW (Statement of Works) review.
• Provide support for financial audits (internal & external).
• Participate in Business Continuity Plan (BCP) exercise & testing.
• Participate in ISO documentation and certification.
Other Duties
• Creating of vendors and employees using SAP system, Swan (using of Simplified and Traditional Chinese version).
• Manage request and ensuring all request process within deadline.
• Handling of emails with regards to creation and enquiries.
• Coordinate & follow-up with Requestor on issues, data compilation.
• Having strong analytical skills to ensure of non-duplicate creation which might be due to duplicate payments or able to recognize systems problems.
• Provide accuracy in work and to meet ISO Standardization Process.
• Perform quality checking and daily work tracking.
• Compile all data & prepare for Monthly Statistics and Keys Performance Indicator.
• Follow-up on necessary cases, including liaising with internal departments.
• Quarterly cleanup of duplicate and inactive vendors and employees.
• Participate in UAT Testing.
• Identify process/productivity improvement opportunity using 6 sigma programs.
• Involved in mass change of bank codes and bank names project.
• Involved in EDS Migration Project & IGSO Project.
• Coordinate with project team on vendor creation in new system.
• Perform other duties as assigned.
NISHIO RENT ALL SINGAPORE PTE LTE
Mar 2006 - Dec 2006
SALES & MARKETING ASSISTANT (OUTDOOR-VEHICLE PROVIDED)
• Main duties to secure, service and maintain existing/potential customer.
• Promote company product to new customer.
• Meeting customer at site.
• Prepare quotation.
• Provide administrative and secretarial support to my General Manager.
• Take minute during meeting and prepare agenda.
• Liaise with our main customer, ExxonMobil & Shell Eastern Petroleum for all the deals.
IBM SINGAPORE PTE LTD
Jul 2004–Mar 2006
ADMINISTRATOR/SALES SUPPORT (MAY 2005-MAR 2006)
In 2004, I was contracted for 1 year by Ascential Software (Asia Pacific) Pte Ltd as a sales & Marketing Executive under Personnel Link JobHub Pte Ltd. Then, in April 2005, Ascential Software was acquired by IBM. With this acquisition, my contract was renewed for another year with IBM’s appointed agency, Adecco Personnel Pte Ltd and holding Administrator / Sales Support role.
• Main duties are to process order for ASEAN.
• Co-ordinate with salesperson in ASEAN.
• Prepare maintenance/monitoring agreements.
• Generate orders, quotations, invoices, delivery orders.
• To provide confidential administrative and secretarial support to our team
• To maintain confidential records and information and to ensure that such information is handle with strictest confidence.
• Maintaining filling systems
ASCENTIAL SOFTWARE (ASIA PACIFIC) PTE LTD
SALES & MARKETING EXECUTIVE (JUL 2004-APR 2005)
(1 year contract under Personnel Link start from 19 July 2004)
• Act as personal assistant to my sales Director and provide support in all administrative and clerical matters.
• To screen and channel all incoming calls.
• Handling calls enquiries.
• Prepare sales order form and send to Hong Kong office to process the order.
• Compiling monthly report to our managing director in Hong Kong.
• Receiving, sorting & follow up on the daily mail and email.
• Maintain training agenda, broadcast Education class, arrange training material and trainer, registration, print certificates and arrange tea breaks for the class.
• Make travel arrangement for Sales & technical person.
• Prepare all corporate travel-related requirements.
• Consolidate and submit for expense reimbursement.
• Preparation of Loan agreements and Evaluation software.
• Handle mail / delivery of documents.
• Arrange workshops or marketing events.
• Maintain office supplies – e.g., Refreshment for training courses, printing paper & etc.
• Carry out any other duties as assigned by the Director.
BLUESTONE CORPORATION PTE LTD
APR 2002 – JUL 2004
ADMIN CUM SALES COORDINATOR
• Admin and Secretarial supports to ensure smooth running of the operations.
• Handling calls enquiries.
• Generate orders, quotations, purchase order, invoices, and delivery orders.
• Attending to walk-in customer.
• Maintenance of client management system.
• Ad hoc enquiries, indent orders and monthly stock replenish order from local & overseas suppliers.
• Coordinate with our overseas branch (Malaysia).
• Issue commercial invoice, packing list and arrange forwarder for export shipments.
• Data entry for receiving of goods into MYOB.
• Create/update supplier and customer information into MYOB.
• Liaise with logistics/courier on delivery schedule and ensure smooth delivery.
• Expedite urgent order and ensure shipment send to customers in time.
• Filing and control of documents
• Coordinate with suppliers on printing of name cards, envelopes.
• Travel & Hotel accommodation arrangement for Directors.
• Interview arrangement.
• Creating forms for the company.
• Sourcing and ordering of stationeries.
• Arrange all receiving goods to store and arrange in order.
• Verify and keep track of claims.
• Maintain accounts receivables ledger for the company and ensuring payments from customers is promptly received.
• Maintain partial of accounts.
• Prepare of IR8A forms, Bank Drafts and cheque issuing, and payment to supplier.
• Updating insurance company of new and old employee.
• Processing of leave applications and medical applications of staff.
• Involve in stock taking at the end of the years.
• Other general administrative duties/ ad hoc projects as assigned.
EPS COMPUTER SYSTEMS PTE LTD
JAN 2000 – MAR 2002
ADMINISTRATION CUM ACCOUNT ASSISTANT
On October 2001, I had been transferred to the account department as an account assistant at the same time assist my director for all the administration duties.
• Prepare full set accounts up to balance sheet.
• Generate Trial Balance.
• Perform posting for the accounting books.
• Perform accounts reconciliation and bank reconciliation.
• Prepare all the necessary Journals to take up the adjustment and accrued the expenses Incurred for the month that requested by my manager.
• Prepare GST computation for submission to Authority.
• Daily Banking duties and prepare bank documents.
• Consolidate and prepare expense reimbursements.
JUN 1999 – OCT 2001 PERSONAL ASSISTANT
• Admin and Secretarial supports to ensure smooth running of the operations.
• Creating Forms, Filing and control of documents.
• Handle telephone enquiries.
• Maintenance of client management system.
• Update Staff data.
• Source new customer from the newspaper, and candidate from internet.
• Cold calling and fixing appointment for my manager.
• Match suitable candidates for the suitable positions that required by clients.
• Arrange interview for my manager.
• Bank-in cheques for the staff.
• Bring candidates out for interview.
• Fill Employment Pass application for foreign staff.
• Go immigration for submission of Employment Pass application.
• Arrange an interview in KL (include arrangement of accommodation, conference room for interview and advertisement) (have been send to KL twice for recruitment).
• Assisting the Managing Director to set up a new office in KL.
DICK’S BEAUMONDE PTE LTD
MAY 1997 – JUN 1999 ADMINISTRATIVE ASSISTANT
• Dealing with daily correspondence.
• Act as personal assistant and secretarial support to Managing Director.
• Handle telephone enquiries.
• To screen and channel all incoming calls.
• Generate orders, quotations, invoices, and delivery orders.
• Responsible for AR/AP, Operations Support, accounts payable and schedules preparation.
• Prepare Bank Drafts, petty cash handling and cheque issuing.
• Payroll and CPF compliance for more than 30 staff.
• Monthly and year end closing.
• Prepare of IR8A forms.
• Update and upkeep of all employee data
• Keep track of claims – medical, annual, cash
• Purchase Sundries, Office Equipment and Stationery
• Database Backup.
• Ensuring payments from customers is promptly received.
• Cheques bank-in (daily).

JAN – OCT 1999
CERTIFCATE IN OFFICE SKILLS (COS – ITE)
JAPANESE LANGUAGE STATE 1, JE COMPUTER AND EDUCATION CENTRE, SINGAPORE

1996 - 1997
PRIVATE SECREATRY COURSE, STAMFORD COLLEGE, PJ, MALAYSIA MICROSOFT DOS & WINDOWS, MICROSOFT WORD & EXCEL

1990 – 1995
SPM, S.S.A.R.S.I, JOHOR, MALAYSIA