Sharmila Banu

I have got a strong background in customer service, coupled with a passion for delivering exceptional guest experiences, I am excited about the opportunity to contribute to your team and help elevate your venue to new heights.

In my previous role as a welcome desk leader at Decathlon Singapore, I was involved in various areas where satisfying customer's needs and wants is the top priority. Through effective leadership and training initiatives, I empowered myself and my team to follow up with inquiries and concerns promptly while maintaining a high level of professionalism and empathy. By implementing strategic improvements to workflows and processes, I successfully enhanced efficiency which resulted in a significant increase in customer satisfaction ratings.

I am eager to leverage my skills and expertise to contribute to your mission of delivering unparalleled customer experiences.

I am looking forward to the possibility of discussing how my background, skills, and passion align with the needs of your organization in more detail. 

With 11 years of customer service experiences across attractions, education, healthcare, and retail industries, I am a highly responsible independent, confident individual with excellent leadership skills. Throughout my 11 years of working experiences. I have learned and achieved different and successful approaches to meet the requirements of companies in terms of inspiring and motivating teams and achieving economic successes. Moreover, in my last recent company, I have adapted several troubleshooting methods for hardware IT assets during crisis situations

I have a Bachelor's Degree in Tourism and Hospitality Management.