Sivabalan Deagarajan

With over 19 years of experience, I am a seasoned Operations Lead and skilled leader who excels in enhancing business plans and daily operations in both online and offline business verticals. I possess exceptional planning and problem-solving abilities and am results-driven and resilient in developing teams, improving processes, and increasing productivity. My solid understanding of industry trends, excellent communication skills, and talent for identifying areas in need of improvement enables me to implement changes with a strategic approach. I am a versatile and innovative management professional who can see the "big picture" while also focusing on details. My expertise lies in business development, streamlining processes and systems, and enhancing overall efficiency.

Sept 2022 - Current ll Singapore

Operations & Facility Manager

City Storage Systems

• Full P&L responsibility managing 3 cloud kitchen facilities in Singapore, average 20 kitchens in each facility. Managing daily operations, staffing, functionality and maintenance of the entire facility. 
• Collections of all monthly fees from the licensees and CSAT score of all licensees.
• Planned and launched internal Cleanliness & Safety Audit as part of added service to ensure the quality of space and food prepared by the licensees.
• Managed to improve Order/ Labour Hour for the facility by 37% with staffing management and improving operation flow to increase profitability and productivity. Maintaining collection over 96% for all facilities with constant communication with licensees and accuracy of monthly billing.

Aug 2022 – Aug 2022 ll Singapore

Charity Manager

ItsRainingRaincoats

• Overlook all charity programmes, grants applications, event and volunteer management.
• Successfully planned and launched the first free-shop for migrant workers in Singapore, with full stocked items for them. Coordinating with various donors, both corporate and individuals for the build and design of the space and as well donations.
• Revive various charity programs for the migrant workers, including English Lesson, Mobile Phone Replacements, Eye Check Drive and multiple gatherings at Gardens by the Bay, Singapore Flyers and public area movie screenings.

Nov 2021 - Aug 2022 ll Singapore

Operations Lead, SG

TiffinLabs Pte. Ltd.

• Lead Singapore market on daily operation matters and franchise management; P&L and performance management responsibility of 100 storefronts, across 35 partners & 2 corporate stores.
• Supply chain set-up and managing the entire procurement system; managing over 30 suppliers and 300+ SKUs. Responsible for product planning, demand management & also conduct menu analysis to ensure steady stream of supply chain.
• Devise training module and training programme for all franchisees; to ensure all launches are done timely. Manage all post-launch and success support for franchisees & conduct strategic performance management.
• Improved supply chain strategy to reduce overall COGs, from average of 62% to 40% - with menu, sourcing and supply chain optimization.
• Launched training & support module for franchisees and improved overall rating of brand – from average online platform rating of 3.2 to 4.3 while maintaining above 4.0 mark.

Apr 2020 – Nov 2021 ll Singapore

Operation, Realty & Facility Manager

Delivery Hero Singapore Pte. Ltd.

• Worked in a matrix management environment with oversight of divisions, operations, realty, facility management, sales, finance, safety, and compliance.
• Worked on 11 virtual brands from conceptualization to brand creation and launching. Managing portfolio of all the virtual brands across 35 franchisees in Singapore (130 storefronts), along with facility management & maintenance of 2 cloud kitchens; maintaining all vendor, fill rate, operation performance & licensing.
• Identify potential location, conduct feasibility study, create investment proposal, operator selection, legal process, tender/ award, kitchen build & design. Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Successfully designed & launched Gen2 kitchen model in SG, in the shortest period and shared the model for the APAC region.

Apr 2019 - Mar 2020 ll Singapore

International Franchise Manager & Markets

4Fingers Pte. Ltd.

• Manage and support current franchisees with their operation, NPD, and marketing requirements. Conducting regular visits to audit their business, build the relationship and profit improvement plan.
• Actively look for new market franchisees, via various channels. Shortlisting potential candidates and conducting background checks and due diligence. Profile of successful candidates to present to the board for selection & onboarding.
• Oversee 4 international markets corporate-owned outlets, the US and Australia: 6 franchise market outlets – Singapore, Indonesia & Thailand.
• Overall management of the US outlet opening in Los Angeles from conceptualization, planning and launch. Managed all aspects of design, construction, hiring, R&D, supply chain, training, and project management. Launched catering & delivery operation module remotely with the restaurant team in the US.
• Created franchise manual for all current & future franchisees.

May 2018 - May 2019 ll Singapore

Wing Leader (Area Manager)

4Fingers Pte. Ltd.

• Overlooking 7 restaurants out of a total 13 restaurants in Singapore with annual P&L responsibility of $13mil; coordinating with 5 Managers & 12 Assistant Managers on day-to-day operations. 
• Strategize the sales plan in meeting the monthly budget and optimizing the profitability of stores – by working with NPD and marketing team on LTO’s, promos and analyse performance.
• Improved operations through consistent brand performance management & improvising training program. Crafted and launched an internal audit process for all restaurants to improve both service & product quality and maintain product standards. Leading to maintaining of CSAT score above 85% for all outlets.
• Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.

Oct 2009 - May 2018 ll Singapore

Multi-Unit Manager

Resorts World Sentosa

• Responsible for operational efficiency of 4 restaurants & 18 food carts. Creating a fun & motivating environment where service delivery and product quality is second to none. 
• Pre-Opening – Creation of SOP, workflows, procurement set-up, ordering forecasting, hiring & training. Implementation food hygiene procedures and enforce strict compliance with all work safety & health (WSH) legislation. 
• Liaise with the current/ new vendors to manage all current product availability & work on to introduce new and exciting food and drinks in the park. Keeping menu item fresh and exciting with LTO’s.
• Responsible for the P&L, implement strategies, review, and set directions. Prepare and present annual plan including proposed projects/ activities to be completed in support of the department’s P&L goals.
• Identify creative ways to reduce cost by streamlining processes and systems and utilize tools to monitor department cost and cost trends, striving continuously to improve value.
• Oversee the day-to-day operations of the restaurants/ food carts and explore every opportunity to grow the business. Ensure compliance with operations standards and procedures.

May 2004 - Sep 2009 ll Singapore

1st Assistant Manager

McDonald's Singapore Pte. Ltd.

• Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies. Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Scheduling management and delegating assignments to meet coverage and service demands. Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Increased sales revenues by promoting complementary products and educating customers about store promotions. Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

May 2003 - May 2004 ll Malaysia

Bartender

Shangri-La Hotels & Resorts

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands. Implemented drink preparation procedures that significantly reduced wasted stock.
• Event bar & beverage management. Kept alcoholic beverages well-stocked and organized to meet expected demands. Decreased waste, following strict recipes and drink measurement protocol.
• Completed regular bar inventories and daily requisition sheets and increased sales and profits.

Professional Certifications

• Halal Foundation – Supervisory Level
• Anti Money Laundering & Countering the Financing of Terrorism
• Safe Management Measure – Covid19
• (ACTA-CU1) Interpret the Singapore Workforce Skills Qualifications Framework
• (ACTA-CU2) Apply Adult Learning Principles and Code of Ethics Relating to Training
• (ACTA-CU3B) Prepare & Conduct On-The-Job Training
• ACTA-CU6) Conduct Competency Based Assessment
• Communicating & Build Building Effective Working Relationship
• Food Hygiene Officer

Education

Diploma: Hotel Management

Raffles Education Group, Olympia College