SIYAMALA SRITHARAN
Customer Service / Support
About SIYAMALA SRITHARAN:
Versatile customer service representative with 11 years proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.
Experience
- Expertise in handling customer inquiries, complaints, and requests with a focus on delivering a positive experience.
- Ability to work in fast-paced environments, ensuring timely responses and solutions.
- Proven ability to resolve complex issues quickly and effectively while maintaining professionalism and a customer-first approach.
- Strong conflict resolution, problem-solving and multitasking skills.
- Consistently met or exceeded performance targets such as response times, customer satisfaction, and retention rates.
- Collaborated with cross-functional teams to address customer needs and improve service delivery.
- Trained and mentored junior staff, fostering a culture of exceptional service.
Education
- Diploma In Nursing (Mahsa University College)
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