About Sujen Nair:
I’m currently looking job vacancy for customer service executive. I had almost 4 years experience in this field.
Experience
Handle incoming calls (Singapore clients) and outbound calls. - Handles escalations to finance department regarding refund inquiry via email. - Handle live chats. - Help newbies to improve their product knowledge and communication skills. - After 3 months, promoted to the person in charge for the Merchant department which needed to handle inquiries from Merchants. - Handle technical calls for the merchants having terminal issues. - Attending to the manager calls and manager escalations if customer needed high authority assistance. - Check agent’s status if Team leaders are away from office. - Need to make slight adjustment in agent’s schedule to manage SLA during high volume of calls. Serve the customer face to face. - Assist with troubleshooting if the customer has any device issue. - Increase the number of sales. - Handle opening and closing of the store sales. - Assist with sales recon. - Credit the sales payment to the company account after shift ends. - Guide customers to purchase online. - Managed to received excellent google reviews from customer
Education
o level in PASS result
Professionals offering similar services to those of Sujen Nair
Professionals in the same Customer Service / Support sector as Sujen Nair
Professionales offering Customer Service Representatives services
Jobs near Woodlands
-
NEW Finance Manager
1 week ago
RECRUIT EXPRESS PTE LTD SingaporeRoles & Responsibilities · The Job: · Overseeing day-to-day accounting functions which include : · Ensuring that accounting for monthly / quarterly / yearly closing are completed on time and accurately · Ensuring compliance to accounting standards · Review of accounts reconcilia ...
-
Sales Partner
1 week ago
Netflix Singapur, Singapore Full timeNetflix is the world's leading streaming entertainment service with over 260 million paid memberships in over 190 countries. Our mission is to entertain the world and we are constantly innovating to bring the best stories from around the world to our members. With the incredible ...
-
Nurse Care Coordinator
1 month ago
Medix Medical Services Asia Limited (singapore Branch) Singapore $60,000 - $80,000 per yearJob Description & Requirements · Responsibilities: · . Provide an immediate and professional response to any of the patient's medical questions or queries. · . Support and advise, as well as convey medical recommendations in an accessible, sensitive manner. · . Primary contact pe ...