Sumita Ray

An Information Developer/ Technical Writer 
• 16 years of hands-on experience as a technical writer delivering comprehensive documentation projects for products ranging across robotics, software applications, process automation, and healthcare
• A quality-driven with proven success in prioritizing and planning, creating and managing project plans, and supervising writers
• Proficient in documentation and publishing tools like FrameMaker, RoboHelp, Skribenta (XML), Camtasia, Illustrator, Visio, and SnagIt.
• Organized and efficient in deadline-driven and rapidly changing environments, delivering top-notch, well-organized documents on schedule.
• Experienced in Functional, Usability, and GUI testing.
• Keen learner and ability to grasp highly technical products quickly by researching and using existing internal documentation.

Senior Technical writer - Hillrom (Baxter) - April - 2021 to Nov 2022
Responsible for creating user manuals, service manuals, Insert sheets, and Quick reference guides for medical devices. Editing, proof reading, formatting, planning and designing the technical documents during the documentation process. Gathering information, learning the device functions and collaborating with functional teams to prepare the documents for multiple projects using Agile process.

Senior IT consultant - Air Liquide - April - 2020 to Jan 2021
Creating knowledge base in Word and Google docs and uploading them in ServiceNow. Gathering information and learning the Air Liquide supply chain processes in diffferent systems and applications. Creating style guide and standardizing the documentations of the organization for consistency. 

Senior Documentation Engineer - ABB (Bangalore) Nov 2010 - Mar 2018
Responsible for creating user documents and managing the documentation team under Robotics dept. Creating documents in XML based tool and using a content management system to manage the version control, reuse of content and single sourcing. 
Mentoring new writers and managing the team activities for the projects and documentation processes. 

Training Specialist - Caterpillar logistics (Bangalore) - Apr 2008 - Oct 2010
Preparing training materials, Standard work documents and course designs in MS Powerpoint to enable the users transition to a new SAP system from the Legacy systems. Communication newsletters to educate the users as part of change management program.

Technical writer - Commit Technologies - Feb 2007 - Apr 2008
Creating, editing and reviewing end user documents like user manual, online help using FrameMaker and Robohelp tools. Worked with client companies like Cognizant, Philips, and Mindteck and supported their technical documentation for different projects.

Sr. Customer Care Officer - Convergys (Nov 2003 - Dec 2005), Aviva Global Services (Jan 2005 - Jan 2007)
Troubleshooting and managing customer queries on Financial products like credit cards, Pension policies over telephone and updating the details in Mainframe system. 
 

Professional Certificate - User Interface Design - Media, Arts and Design School (Singapore) 2022

Technical writing certification - The Writers Block (Bangalore) 2006

Bachelors of Science (Agiculture) 1998 - 2002