Thanh Hien Nguyen

I have 6 years of working experience and for the past 4 years, I am working as an Education Consultant and Operations in the Education field. I am able to communicate and coordinate among different stakeholders (eg: students, parents, Principals, teachers, internal departments...) to ensure everything runs smoothly every day. I am also able to handle multi-tasking of admin activities and provide the best customer services to customers as well. 

SENIOR OPERATIONS COORDINATOR

Atlantic Group | 08/2020 - 01/2023

In charge of international English program in Public schools, consisting of 694 students in total
Reporting, student management, coordinating with teachers as daily tasks;

Carry out operations of the assessments in the program; Liaising between stakeholders (Schools, students, parents, school's teachers, Atlantic's teachers, internal partners); Resolving stakeholder issues;
Completing administrative tasks;
Planning and implementation strategies, proposals and activities to improve processes and service quality;
Supervise Official Cambridge exams: Ensure exams take place according to Cambridge's process standardization and local laws.

EDUCATION CONSULTANT Language Link Vietnam| 06/2018 - 07/2020

Seek out new sales or renew sales opportunities; Understanding customers needs and recommend products accordingly;
Set up meetings with potential clients to negotiate and close deals;
Support event with Marketing department;
Contact customers to update new courses and other related programs of Language Link Vietnam;
Maintain a high quality of service towards all customers and prospects.

RETAIL ASSOCIATE
Sugin Home| 05/2016 - 06/2018

Providing customers with detailed product information and recommendations;
Advising customers about promotions, and sales;
Totaling purchases and processing cash, check, and credit card payments;

Processing exchanges, returns, and refunds according to store policies.

Post Telecommunication Institute of Technology Vietnam 2012 - 2016
Bachelor’s degree Business Administration