Thiruvengadam Govindarajan

Experienced Project/Program/PMO Manager with 15+ years of delivering complex technology implementations across banking, logistics, IT, education, and asset management. Expert in leading project planning, defining scope, allocating resources, and managing timelines to maximize customer value. Skilled in Agile, Scrum, Waterfall, and SDLC methodologies, with proven success in risk management, issue escalation, and cross-functional collaboration. Proficient in Jira, MS Project, Confluence, and Smartsheet. PMP and CSM certified, with a track record of improving operational efficiency, implementing SOPs, and delivering measurable business outcomes.

Project Manager 

GBSS | May 2024 – Mar 2025

• Delivered strategic IT initiatives and improved delivery governance using Agile practices.
• Served as Release Manager, overseeing scheduling, coordination, and rollout of enterprise features.
• Implemented risk and issue resolution planning by maintaining RAID logs, tracking delivery risks, and coordinating with release teams to resolve blockers during enterprise rollouts.
• Led UAT and post-implementation reviews, ensuring smooth deployment of applications.

Regional Project Manager, Enterprise Transformation (APAC & AU) 

McGraw Hill | Jul 2023 – Apr 2024

• As Reginal Projectmanager led transformation programs covering Finance,ERP, HRIS, and customer operations across APAC countries.
• Directed multi-facility projectmanagement initiatives, aligningproject goals with organizational strategy and enhancing operational efficiency.
• Map “as-is” and “to-be” processes, identify gaps, and drive processimprovements and automation, delivered clear BRDs, SOP’s, user stories and presentations to support execution.
• Collaborated with cross-functional teams in Finance,HCM, Supply Chain (SCM), Sales,and Customer Service departments for enterprise digital transformation initiatives and implementation.
• Established structured risk & issue resolution planning by maintaining RAID logs, proactively mitigating dependencies, and ensuring timely escalation for enterprise-wide transformation programs.
• Developed project scopes and objectives, engaging all relevant stakeholders and ensuring technical feasibility, enablingthe team to understand the value streammapping, and flow optimization efforts.
• Implemented process improvement /optimization, transformation resultingin saving $500K annually.

and reporting.

Project Manager – Transformation (Group Technology) 

CIMB Bank | Jun 2022 – Mar 2023

• Delivered mobile banking transformation using Agile and Waterfall approaches, managing project scope, resources, and timelines. 
• Managed project delivery and teams by aligning resources to project objectives, SOW, and SLA, including vendor coordination, IT readiness, cutover, and hyper care support.
• Directed agile processes—led sprint planning, scrums, and retrospectives, tracking development pace for timely mobile app enhancements.
• Drove risk and issue resolution planning for mobile banking transformation by coordinating cross-functional teams, aligning with compliance requirements, and implementing recovery strategies to avoid delivery slippages.
• Oversaw quality assurance and compliance—monitored system performance, UAT, security testing.
• Acted as primary contact for project inquiries and drove cross-functional collaboration across technology, compliance, and business teams.
• Provided governance and stakeholder reporting—tracked risks, budgets, and project status via MIS dashboards, aligning senior stakeholders and PwC/PSC.

RPA & BI Business Analyst – Transformation (Logistics & Finance) 

DB Schenker | May 2021 – Jun 2022

• Worked as BA for the automation of logistics, finance, and asset management workflows for the 3PL process using RPA, BI & Power Apps. Engaged with stakeholders through workshops and walkthroughs to validate needs.
• Create process maps (“as-is” and “to-be”) to support automation and efficiency gains. Produced detailed BRDs, user stories, and process documentation for development teams.
• Identified resource needs and developed work schedules, ensuring timely project completion and adherence to quality standards.
• Partnered with product managers and designers to conduct user interviews and validate customer journeys for new digital banking features. 
• Delivered $200K in savings through process redesign, improvement and automation projects in APAC and AU regions.

Project Manager (Enterprise Applications) 

GBSS | Aug 2019 – Apr 2021

• Drafted and maintained business requirements and aligned them with functional and technical requirements, facilitating clear communication and successful project outcomes.
• Directed planning, risk mitigation, and alignment of functional and technical specifications for IT and finance system implementations.
• Monitored project deliverables, ensured quality, and escalated issues; maintained focus on delivering customer value.

Manager – IT Finance/HR

WPS/RPS (Oman) | Dec 2017 – Jul 2019

• Conducted IT, financial, and compliance audits,identifying irregularities and fraud.
• Implemented full-scale ERP (Finance/HRMS) systems,improving governance and operational visibility, improving data management and profitability.
• Led risk and issue resolution planning for ERP and IT Asset Management implementations, mitigating compliance risks, strengthening governance, and ensuring operational continuity.
• Implemented IT Asset Management (ITAM)initiatives to ensurelifecycle governance, compliance, and cost optimization of enterprise IT assets.

Other Roles:

Financial Advisor – Financial Alliance, Singapore | 2017

Software Project Manager – Asaraa Software Solutions, India | 2015 – 2017

Technology Delivery Manager – Biztech Softsys, Malaysia | 2014 – 2015

Business Analyst – AVI, India/Oman | 2012 – 2014

Group Manager – Finance, IT & HR – ITES-ELES, Oman | 2008 – 2012

EDUCATION

• Master of Computer Application (MCA) – Madurai Kamaraj University, India
• Bachelor of Commerce (Finance & Accounting) – Madurai Kamaraj University, India

CERTIFICATIONS

• PMP – Project Management Professional (2021)
• CSM – Certified Scrum Master (2015)
• CISA – Certified Information Systems Auditor (2020)
• Certified Data Analytics & BI Professional – Garranto/IBF (2024)
• Practical Application of Generative AI for Project Managers – PMI (2025)
• ITIL V3 Foundation Certificate in IT Service Management (2013)

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