Tmc Lionel

I am excited to express my interest in opportunities that allow me to combine human-centred leadership, innovation, and operational excellence to drive meaningful change. My professional journey has been shaped by one conviction — that empathy, adaptability and design thinking are the new foundations of success in the future economy.

I have spent the past decade developing teams, processes and communities that thrive in complex, fast-moving environments. I believe in leading through communication, coaching and collaboration, creating conditions where people feel empowered to experiment and take ownership. My leadership approach integrates design-thinking and business-design principles with a pragmatic understanding of operations — bridging the gap between strategy and execution.

As industries evolve through digitalization and AI adoption, I see technology not as a replacement for people but as a multiplier of human capability. I actively explore emerging tools — from AI- assisted analytics to creative automation — to enhance efficiency and decision-making while keeping empathy at the center of every process.

What motivates me now is joining an organization that values continuous learning, inclusive culture, and sustainable growth. I want to contribute to building systems and teams that are agile, data informed, and purpose-driven — where innovation is grounded in people and long-term impact.

LEADERSHIP PROFILE

Empathetic and future-ready operations leader with over a decade of experience running F&B ,events and community initiatives across Singapore. Proven track record in process optimisation, cross-cultural team leadership and stakeholder engagement that strengthens customer experience and profitability.

Champions empathetic leadership, coaching, design thinking and business design to build adaptable, innovative teams prepared for the future economy. 

Certified in Human Centered Design, Communications, Predictive Project Management, People Management and Sustainability.

Committed to transforming operations through human-centred leadership and measurable results.

Comfortable leveraging AI analytics, CRM and automation tools to enhance operational decision-making and efficiency

EDUCATION & CERTIFICATIONS

Ngee Ann Polytechnic – Information Technology & Computer Studies (Year 3)

Certificate in Internationalization & Sustainability (Double Distinction) – Ngee Ann Polytechnic 2025

Certificate in People Management (Distinction) – Ngee Ann Polytechnic 2024

Certificate in Human-Centred Design & Problem Solving – Ngee Ann Polytechnic 2024

Predictive Project Management (Fundamentals) – Project Management Institute (Credly)

Commitment to continuous learning and upskilling for the future economy