Vanessa Tan

Highly experienced Operations Manager with a robust background in marketing and healthcare management. I have demonstrated expertise in leading digital and consumer marketing campaigns, streamlining operations, and managing key partnerships. With a proven track record of successfully implementing innovative marketing strategies, enhancing customer experience, and driving organisational growth, I am passionate about creating impactful solutions that align with business goals.

My skill set includes managing cross-functional teams, developing streamlined workflows, and executing large-scale projects with precision. I am adept at identifying opportunities for improvement and driving operational excellence through strategic initiatives. My experience spans across various facets of marketing and operations, allowing me to adapt to new challenges and deliver results that exceed expectations.

Eager to leverage my robust skills and extensive experience in a new industry, I am committed to driving operational excellence and achieving strategic business objectives. I am excited about the prospect of contributing to an organisation's success by utilising my expertise in operations management, marketing strategies, and team leadership.

FARRER PARK HOSPITAL

Manager

Full-time Sep 2020 - Jul 2022 · 1 yr 11 mos

I worked with the Head of Marketing to launch new clinical procedures, leveraging geolocation marketing strategies to promote screenings and emergency services to numerous hotels. I have built strong relationships with medical practitioners, convincing them to establish clinics within our medical centre through effective collaboration. As the key account holder for several international markets, I developed and implemented robust marketing and communication strategies, working closely with partners overseas.

I led hospital publicity efforts in Japanese magazines and corporate brochures, further enhancing our visibility. My dedication to streamlining work processes has significantly improved efficiency and customer satisfaction. I have also successfully planned and executed overseas exhibitions, notably increasing hospital awareness in China and securing a strategic partnership with Ping An, China's largest insurance company.

Key Responsibilities:

•Led digital and marketing campaigns for new clinical procedures.
•Implemented geolocation marketing strategies for screenings and emergency services.
•Persuaded medical practitioners to establish clinics in the medical centre.
•Managed key accounts for China, Vietnam, Myanmar, and Cambodia markets.
•Organised inaugural open house events to foster community involvement.
•Conducted successful physiotherapy sessions for elderly and children.
•Spearheaded hospital publicity in Japanese magazines and corporate brochures.
•Streamlined work processes to enhance efficiency and customer satisfaction.
•Planned and executed overseas exhibitions, securing strategic partnerships.
•Tasked with consolidating slides for management and board meetings, ensuring coherent presentations.

Assistant Manager

Full-time Apr 2019 - Aug 2020 · 1 yr 5 mos

My experience includes supporting senior management in strategic planning and executing complex marketing projects, ensuring cohesive efforts across various departments within the hospital. My ability to coordinate and lead marketing activities has significantly contributed to the overall success and growth of the organization.

In my previous role, I collaborated with different departments to create and implement marketing strategies that boosted the hospital's presence and engaged patients effectively. By assisting in leading marketing campaigns, I have developed a keen understanding of the healthcare industry and the importance of targeted marketing efforts. My contributions have consistently aligned with the hospital's goals, driving both visibility and patient satisfaction.

Key Responsibilities:

•Assisted in leading marketing campaigns and initiatives, focusing on hospital visibility and patient engagement.
•Supported senior management in strategic planning and the execution of complex marketing projects.
•Coordinated with various departments across the hospital to ensure cohesive and effective marketing efforts.

Senior Executive Marketing

Jun 2016 - Mar 2019 · 2 yrs 10 mos

My contributions were integral to planning and organizing various events and campaigns, ensuring their smooth execution and high impact. I worked closely with stakeholders, fostering collaboration and ensuring the successful implementation of marketing initiatives. My ability to engage with diverse teams and stakeholders enabled the seamless execution of marketing efforts, ultimately enhancing the hospital's visibility and service outreach.

My experience in this role allowed me to hone my skills in strategic planning, event coordination, and stakeholder engagement. I am passionate about leveraging this expertise to drive marketing success and build strong relationships that contribute to organisational growth.

Key Responsibilities:

•Contributed to the development and execution of marketing strategies to promote hospital services.
•Supported the marketing team in planning and organizing events and campaigns, ensuring smooth execution.
•Engaged with stakeholders to ensure successful implementation of marketing initiatives, fostering collaboration.

Tan Tock Seng Hospital

4 yrs

Operations Executive

Jul 2013 - Jun 2016 · 3 yrs

My role required conducting monthly budget reviews and financial analyses, which were essential for effective fund management and resource allocation. A significant achievement was planning and launching a new clinical service under senior advisory, which led to operational excellence and improved patient care.

I also undertook in-depth financial feasibility studies to compare in-clinic versus centralised sterilisation of dental apparatus, and conducted financial impact analyses on various payment models for doctors, optimising resource allocation. Additionally, I managed all operational aspects of the clinic, including process improvements, manpower allocation, and finance, which enhanced overall efficiency. Leading a team of 11, I successfully organized large-scale annual events for the operations division, fostering team cohesion and engagement.

Key Responsibilities:

•Managed key clinical partners and hospital contracts, overseeing negotiations and KPIs.
•Conducted monthly budget reviews and financial analyses for fund management.
•Planned and launched a new clinical service, achieving operational excellence.
•Performed financial feasibility studies on sterilisation methods for dental apparatus.
•Conducted financial impact analyses on payment models for doctors.
•Covered all operational aspects of the clinic, including process improvements and finance.
•Led a team in organizing impactful annual events for the operations division.

Management Associate

Jul 2012 - Jun 2013 · 1 yr

I was responsible for developing and executing plans to transition hardcopy medical records into a document digitisation system, significantly enhancing data management and accessibility. My ability to identify and address operational issues allowed me to establish new workflows that greatly improved efficiency across various departments.

Additionally, I secured sponsorships for large-scale staff events, ensuring high engagement and participation, which fostered a positive organisational culture. I was also tasked with consolidating slides for management and board meetings, ensuring that presentations were coherent and impactful. My contributions during this period laid the groundwork for several successful initiatives and streamlined processes that benefited the hospital's operations.

Key Responsibilities:

•Developed and executed plans for transitioning hardcopy medical records into a document digitisation system.
•Identified and addressed operational issues, establishing new workflows to significantly improve efficiency.
•Secured sponsorships for large-scale staff events, ensuring high engagement and participation.
•Consolidated slides for management and board meetings, ensuring coherent presentations.

Nanyang Technological University Singapore

Bachelor's Degree, Chemistry 2008 - 2012

Grade: Second Upper Honours