Vishal Rajendran
Customer Service / Support
About Vishal Rajendran:
With over three years of progressive experience at Creately, advancing from Data Analyst Intern to Customer Engagement Team Lead, I have honed my ability to drive customer success initiatives that align with strategic business goals.
In my current role, I lead a team of six support specialists, delivering technical assistance across various channels and managing relationships with enterprise clients, including C-suite stakeholders. Notably, I spearheaded the migration from Zendesk to Crisp, enhancing our support infrastructure, and implemented AI-driven chatbot automation using AskAI, significantly reducing support ticket volume.
My approach combines data-driven strategies with a deep understanding of customer needs, ensuring high retention rates and satisfaction. I am adept at mapping customer journeys, developing performance dashboards, and providing actionable insights to leadership teams.
Experience
With over three years of progressive experience at Creately, advancing from Data Analyst Intern to Customer Engagement Team Lead, I have honed my ability to drive customer success initiatives that align with strategic business goals.
In my current role, I lead a team of six support specialists, delivering technical assistance across various channels and managing relationships with enterprise clients, including C-suite stakeholders. Notably, I spearheaded the migration from Zendesk to Crisp, enhancing our support infrastructure, and implemented AI-driven chatbot automation using AskAI, significantly reducing support ticket volume.
My approach combines data-driven strategies with a deep understanding of customer needs, ensuring high retention rates and satisfaction. I am adept at mapping customer journeys, developing performance dashboards, and providing actionable insights to leadership teams.
Education
Master’s in Management (Digital Marketing)
Singapore University of Social Sciences, Singapore
January 2022 – June 2024
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