Wong Michelle

Nationality : Malaysian 

Pass : Singapore PR

Status : Married 

Years of working experience : 30

Age: 47

During my tenure at Artilux Pte Ltd (Lighting Products), Carera Bathroom Pte Ltd (Sole Distributor of Bathroom & Life Living Products), W. Atelier Pte Ltd (Sole Distributor and Manufacturer for Bath & Life Living Products), and Coca Group (Hospitality F&B), I gained valuable experience in providing exceptional customer service and ensuring smooth operations of the showroom. I greeted and assisted guests, managed appointments, and maintained high standards of presentation, showcasing my attention to detail and commitment to excellence. 

In my roles in sales coordination and business development, I effectively managed customer accounts, processed orders, and resolved inquiries promptly. I actively contributed to developing sales strategies, generating customized quotations, and coordinating with internal teams and external partners. These experiences honed my ability to build and maintain positive relationships with clients, demonstrating my customer service orientation.
I consider myself a customer-oriented person, always striving to create a positive experience for all visitors. As a front desk receptionist, I managed the reception area, ensuring it remained tidy and well-organized. I directed visitors to the appropriate personnel and provided assistance with professionalism and courtesy. Additionally, I handled various administrative tasks, such as scheduling appointments, managing correspondence, and coordinating with stakeholders, showcasing my multitasking abilities and organizational skills. 

I confident that my experience in customer service, sales coordination, and administrative support makes me a suitable candidate for the Front Desk Customer Service role at [Banking Company]. I am excited about the opportunity to contribute to your team and provide exceptional service to your customers. 

Thank you for considering my application. I look forward to discussing how my background and skills align with the needs of your organization.

Skills/ Competencies

• 
  Front desk, receptionist skills, customer service-oriented, patient, listening, helpful, empathetic, self-motivated, accommodating, and attentive.
• General administrative skills such as filing documents, MS Office (Excel, Word, PowerPoint).
• Sales and sales coordination skills, confidence, building customer loyalty, and integrity, closing the sale, and getting resales and referrals, enjoys building relationships with prospective clients. strong knowledge and understanding of the procedure of sale flow.
• Team player, communication skills, attention to detail.
• Business System: Navision System SME, Auto-count system, SAP Business One.
  
   

With over 30 years of experience in customer service, sales coordination, and administrative support, I have a proven track record of delivering exceptional service and driving business growth. My background spans various industries, including lighting products, luxury bathroom fittings, and hospitality, allowing me to develop strong organizational and multitasking abilities.

Experience Highlights:

Artilux Pte Ltd (Lighting Products)

• Managed front-desk services, ensuring seamless showroom operations.
• Assisted customers, scheduled appointments, and maintained showroom standards. 
• Provided administrative support and collaborated with internal teams for timely order fulfillment.

Carera Bathroom Pte Ltd

 (Sole Distributor of Bathroom & Life Living Products)

• Greeted and assisted guests, managed appointments, and maintained high presentation standards.
• Executed end-to-end sales processes, prepared proposals and quotations.
• Nurtured relationships with clients and explored new business opportunities.

W. Atelier Pte Ltd 

(Sole Distributor and Manufacturer for Bath & Life Living Products) 

• Ensured smooth front-desk operations and provided excellent customer service.
• Handled administrative tasks, coordinated with internal and external stakeholders.
• Contributed to sales strategy development and managed customer accounts.
• Customer experience and operational efficiency.

Coca Group (Hospitality F&B)

• Provided exceptional service in a fast-paced hospitality environment.
• Managed front-desk duties, assisted with guest inquiries, and ensured a welcoming atmosphere and smooth operation. 

My extensive experience in customer service,Sale and my ability to manage various administrative and sales tasks make me a strong candidate for roles focused on enhancing customer experience and operational efficiency.

 

Diploma in Beautician - 1998-2000

SAP (SPM) - 1992-1994