Yau Long Tong

• Proactive and results-oriented sales manager with 20+ years sales experience and broad set of sales skills throughout career. 
• Recognized for determination in setting and achieving sales goals and exceeding targets. 
• Independent worker with high energy and great communication skills. 
• Reliable and friendly professional and able to work with little oversight and collaborate in team environments. 
• Persuasive communicator adept in recommending appropriate items and direct or lead customers to selections. 

Personal Attributes 

• Creative | Insightful | Innovative | Assertive 
• Personable | Adaptable | Communicator | Problem Solver 
• Proactive | Self-motivated | Team worker | Multi-tasking 

Core Functional Skills 

• Effectively meet deadlines, achieve targets and work under pressure. 
• Company success driven – passionate about company’s product line. 
• Excellent communication skills, written and verbal. 
• Effective presentation of complex issues. 

Core Qualifications 

• Advanced Diploma in Management, Kaplan Singapore, Singapore
• GCE O-Level, River Valley High School, Singapore 
• Exceptional capability to coordinate between clients and company. 
• Significant experience in sales, retail operation and management. 
• Able to juggle multiple tasks at the same time 
• Always graceful under pressure 
• Willingness to work awkward shifts and hours 
• Open to any requirements in self-upgrading courses 
• Microsoft Office Word | Microsoft Office Excel | Microsoft Windows  | AutoCount  

Experience 

• My last drawn salary was S$4,000/mth 
• My current salary expectation would range from S$4,500 to S$5,000/mth, with specifics flexible, negotiable, and dependant on such factors as benefit structure, responsibility and advancement opportunity. 
• Aug 2019 to Current, Union Chemical & Pharmaceutical Pte Ltd, Sales Manager
  • Improved Costing & Pricing System
  • Increased sales volume by 38% and profit margin by 41%. 
  • Managed & Improved Relationship and sales volume with Key Clients such asd Eu Yan Sang Singapore, ZTP Birdnest  Ginseng, Ocean Health, Pan Malayan, Novem, Cambert Kordel’s, etc.
  • Introduced and lead new product development for clients.
• Dec 2018 to Jul 2019, Pacific M&E Engineering & Trading Sdn Bhd, Assistant Sales Manager 
  • Implemented effective sales strategies, leading to a 120% achievements of new accounts. 
  • Trained and developed programs for technicians and after salesperson to drive sales through up-selling and cross-selling based on customers’ needs. 
  • Gather and collect information for market on competitors’ products and strategies, with monthly report to manager. 
• Apr 2018 to Oct 2018, Print & Print Pte Ltd, Business Development Executive 
  • Representing the company in various exhibitions and trade fairs 
  • Boosting sales in new business department every month 
  • Liaising with the suppliers to make sure that existing orders pricing stay competitive 
• Mar 2017 to Jan 2018, Hong Yang Aluminium & Glazing, Administration Coordinator 
  • Responsibilities that covers all aspects of company operation 
  • Coordinated and represented company in several architectural projects 
  • Assisted and spearheaded company transformational changes in management and inventory system. 
• Jan 2016 to Jan 2017, Northwest Interior Design, Sales Designer  
  • Achieved nett personal sales of $600,000 in first year 
  • Coordinate and managed 38 projects in the span of 12 months 
  • Frequently participate in company projects in residential landed property projects 
• Jan 2010 to Dec 2015, Veggie Land Restaurant, Owner/Manager 
  • Successfully setup a restaurant and maintained modest profit until sold in 2015. 
  • Focus to always further enhance my understanding of the customer experience. 
  • Helped to develop activities schedules for the kitchen crew and hall staff that would become part of the restaurant marketing material. 
• Jan 2009 to Feb 2012, PAMB Warriors Agency, Agency Event Planner
  • Coordinated events that generate prospects and clients for the agency. 
  • Turned incoming inquiries from potential client into sales of insurance family packages. 
  • Developed a customer information centre that turn prospects into clients. 
  • Coordinated conference letter mailings to small and large groups of prospects. 
• Aug 2009 to Feb 2012, PAMB Warriors Agency, Agency Trainer 
  • Helped designed and maintained training courses for new agents. 
  • Worked with other agents to troubleshoot potential issues and solve customer problems. 
  • Put together birthdays, anniversaries and greeting card system that would be mailed to clients of the agency. 
• Jan 2006 to Feb 2012, Prudential Assurance Malaysia Berhad, Senior Sales Agent 
  • Top rookie sales agent and Top 3 sales agent for consecutive years 
  • Assisted in putting together insurance packages that would be sold in face to face appointments and over the phone. 
  • Worked in the call centre making sales calls to potential prospects. 
• Jan 2004 to Dec 2005, Chop Lee Hock Minimart family business 

2022-2023 Advanced Diploma in Management, Kaplan Singapore, Singapore

2000-2003 Bachelor Degree in International Studies, University of Alabama @ Birmingham, Alabama, USA (Incomplete)

1998-1999 Pre-University Programme, Kolej Damansara Utama, Kuala Lumpur, Malaysia 

1996-1997 Jurong Junior College, Singapore 

1992-1995 River Valley High School, Singapore (GCE O-Level)